Acronis Pay-per-Incident (PPI) support is a paid support program that allows you to get prompt technical assistance by email, chat, or phone for a single incident for Acronis Personal product if support period bundled with the product is expired.
With Pay-per-Incident support you can also get technical assistance by phone for one issue with a perpetual license both during support period and after it expires. Note that subscription-based Consumer product licenses include phone support already, see details in List of Support Options for Acronis products.
PPI can be used with the following products:
- Acronis True Image 2021 (Perpetual license)
- Acronis Disk Director 12.5 Home
You can check price and purchase the Pay-per-Incident support in Acronis online store: https://store.acronis.com/882/purl-ppi_h_en
As soon as you have purchased the Pay-per-Incident support, you will get the phone number for contact. See details in the article How to Get Phone Support.
Hours of operation are 24x7, but during non-business hours support is provided only in English.
One Pay-per-Incident license is valid for resolution of one issue/question. The number of contacts till the incident is resolved is unlimited. PPI must be used within 365 days after purchase.
For product versions N-2 (where N is a current product version) and older, Acronis Pay-per-Incident support is not available, an upgrade is considered a valid solution if no other options are available.
You can also use our free support resources: