Acronis Pay per Incident support is a paid support program that allows you to get technical assistance for a single incident after the support period bundled with the product is expired. With Pay per Incident support you can also get technical assistance by phone for one issue both during support period and after it expires.

If your support period is expired, but you have a problem requiring a prompt solution or a question to be answered immediately, you can contact Acronis Priority Support via telephone, email or chat and have the issue handled by one of our dedicated support professionals.

For products outside of Extended Support solution is not guaranteed, an upgrade is considered a valid solution if no other options are available.

One Pay per Incident license is valid for resolution of one issue/question. The number of contacts till the incident is resolved is unlimited. PPI must be used within 365 days after purchase.

You can check price and purchase PPI in Acronis online store: https://store.acronis.com/882/purl-ppi_h_en

Business products

Business products have the yearly renewable support program - Acronis Advantage. See Acronis Advantage to learn about all available support options.

If you need to renew support subscription for your Acronis Business product, please use Maintenance Renewal Request Form