60194: Acronis Cyber Protect Home Office Essential, Advanced and Premium: how to manage subscription licenses

Last update: 16-08-2022

If you use Acronis Cyber Protect Home Office (formerly Acronis True Image) subscription, you can manage the licenses manually at the Acronis website.

1. Go to https://account.acronis.com/, and then sign in with your Acronis account credentials.

2. In the Products section, find Acronis True Image Essential, Premium or Advanced, and then click Manage:

From here on you can manage licenses for your computers.

Deactivate license

You can deactivate the license on the computer you no longer need to protect.

To remove a license from a computer, hover over the computer name and click Deactivate:

Move licenses between your computers

You want to move the license on a new computer, but another installation of Acronis Cyber Protect Home Office is already activated with this license and you receive this error:
No license is available for this computer. To use Acronis Cyber Protect Home Office on this computer, move a license from another computer to this one or increase your limit and then try again.

1. Click Manage licenses:

2. Click Manage:

3. Select a machine that you want to remove the license from and click Deactivate:

4. Close your account and click Retry:

The license is moved to this computer.

Transfer licenses between your accounts

You have a subscription license registered in your account and have purchased another subscription on Acronis website and provided the same email address.

Depending on the licenses you have purchased, have two options:

  • prolong subscription lifetime or
  • move the second subscription to another account:

If you do not see the option you would like to have (e.g. downgrade from 3 to 1 machine or from 2Tb to 500 Gb) please contact Acronis Support.

Buy more licenses

To buy new licenses, click Buy more: