Collecting System Report in a client version 11.8.177 or later:

1. Run with root privileges:
   # /usr/lib/Acronis/BackupAndRecovery/systeminfo
2. Collect the System report from the /var/lib/Acronis/sysinfo/ directory.

Collecting System Report in older versions:

1. Run the following command with root privileges:

   #acrocmd sysinfo --loc=/full_path_to_report/file_name

   Where /full_path_to_report/ is the desired existing location and filename to save the Linux System Report.

2. Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
3. Once the command is finished, you will see a "The operation completed successfully" message.

To collect system information on a Mac, open Terminal and execute:
sudo -u root /Library/Application\ Support/BackupClient/Acronis/BackupAndRecovery/systeminfo

Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.

The report will automatically be saved to the /Library/Application Support/Acronis/systeminfo directory.

1. Download AcronisInfo Utility; 
2. Choose to Save the file, not to Run it:
   
3. Save file to the Desktop or any other folder:
   
4. Then click to either run the file or to open the containing folder and run it manually by double-clicking on it (if you are not Administrator, make sure you start the tool under admin account: right click on the tool -> run as Administrator):
   
5. Accept the Security Warnings if any:
    
6. The program will start working, it may take up to 5 minutes:
   
7. Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
8. The gathered information will be put in systeminfo.zip file in the same folder where you placed the utility.