21364: Acronis Backup Advanced 11.7: Downloading a Free Product Upgrade within Active Maintenance Period

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

If you are not sure if you have a valid support program, check it as described in this article.

Do the following to receive upgrade licenses:

  1. Log in to your account.
  2. Make sure all product serial numbers are registered under your account. If not, register them as described in this article.
  3. In Products, locate your Acronis Backup product which you want to upgrade:

  4. Click Free upgrade:

    If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate).

  5. A pop-up window will appear:
    • If you have a valid Acronis support program, you will see the Get free upgrade button. Press it and Upgrade Serial Numbers will get automatically registered under your account and will also be sent to your mailbox.

    • If you do not have a valid support program, you can always purchase Upgrade licenses in Acronis Online Store:

More information

If you have any issues, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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