If you live in Europe, the most likely reason for the discrepancy in prices is due to VAT.

Previously VAT rates were determined by the sellers location. Because our online store Cleverbridge is headquartered in Germany, all transactions with European customers through platform included Germany's 19% VAT rate in the price.

The new rules change VAT assessment to a destination-based tax system for business-to-consumer (B2C) transactions. Starting 1 of January 2015 VAT rates are based on where the consumer resides. The place of supply is the country where the customer is from. This country is relevant for taxation.  

However, if a business organization makes the purchase and has VAT ID, then the organization can enter it in the field and VAT will not be applied to the purchase. Please note that it is not applicable for Home products, like Acronis Cyber Protect Home Office.

In case of any specific questions please contact Cleverbridge support.

The Acronis store automatically generates an e-mail after the purchase that includes your serial number, invoice, links to installation file and other important information. If you do not find such an email in your inbox, please check junk or spam folder. If confirmation is still not there, please contact Cleverbridge support for assistance. 

If you copy and paste the link to the browser address field, make sure to copy it correctly. If the link is correct, but still doesn't work - it could have expired. Links in the purchase confirmation are only valid for 30 days. 

If you have registered the product in your Acronis account, you can download installation file there, below the product name. See detailed instructions here.

The payment methods may vary from region to region. During the checkout you will see all the payment methods available for your region.

Acronis Online Store accepts payments in various currencies. You will be able to choose the currency during purchase process, in the shopping cart.

Acronis Sales Department accepts payments via wire transfers, credit cards and purchase orders from approved companies. You can also pay by cash or check. Contact Acronis Sales Department for additional information.

Please ensure that your credit card is valid and is not over your credit limit. Contact your bank to resolve issues with your card, if any. 

If the issue still persists please contact Cleverbridge support.

Please contact your bank to ensure SCA is enabled for your card. SCA is necessary for payments within Europe since 31.12.2020. If SCA is enabled at your bank, but the payment is still stuck please contact Cleverbridge support.

Such option is offered only with Acronis Cyber Protect Home Office. DVD can be added to the shopping cart during purchase:

The DVD can be unavailable for order in some regions.

(!) The Backup DVD is not bootable and cannot be used as Acronis Bootable Media.

Order history, available under Account, is where you can view all your orders/purchases made at the Acronis Online Store (Cleverbridge):

If there is a serial number associated with the purchase, you can retrieve it by clicking Get Serial Numbers next to the purchase record:

You can also download purchase documents for your purchase:

If you purchased Acronis product from a reseller, please contact the reseller for the order information.

In case you have purchased Acronis Cyber Protect, Acronis Snap Deploy, Acronis Disk Director (Business) contact Acronis Support for assistance.

If you have purchased Acronis Cyber Protect Home Office (formerly Acronis True Image) or Acronis Disk Director (Home) you can request refund of an incorrect product edition within 30 days since the purchase. See details in 21242: Refund policy for Personal products.

Please follow the instruction to change payment method for your subscription. Another option to change payment method is to find purchase confirmation email in your inbox and follow the related link in this email.

If you own an Acronis Cyber Backup 12.5 perpetual license, payment method can be changed directly in your Acronis account:

Unfortunately this functionality is not implemented for other products yet.

If you need any assistance in changing payment method please contact Cleverbridge support.

Please follow the instruction to cancel your subscription. Another option to cancel subscription is to find purchase confirmation email in your inbox and follow the related link in this email. Note that subscription cancelation stops future renewals, but does not result in a refund of your order. 

If you own an Acronis Cyber Backup 12.5 perpetual license, subscription can be canceled directly in your Acronis account:

If you need any assistance in canceling subscription contact Cleverbridge support.

Acronis Cyber Protect Home Office

Yes, remaining period of your previous subscription will be recalculated in accordance with new tariff and added to your new subscription.

Acronis Cyber Protect 15 / Acronis Cyber Backup 12.5

No, remaining period will not be added, we recommend to use your previous subscription until the end of the term. Your new upgraded subscription will be visible in the account as a completely separate edition. 

In case of questions please contact Acronis Support.