Acronis offers technical product trainings to Service Providers as part of its on-boarding. Below you can find self-study material that will help you pass the Acronis Service Provider Support Certification in order to provide Level 1 (T1) technical support for Acronis products according to the Acronis Service Provider Support Guidelines.
Once you learn the training material, read the documentation and work with the product, you can proceed to the T1 support certification exams for Service Providers.
- Webinars
- Live Demos
- Digests and support discussions
- Learning materials for T1 certification
- Acronis Cyber Cloud
- Acronis Cyber Protect Cloud
- Acronis Cyber Backup Cloud
- Acronis Cyber Disaster Recovery Cloud
- Acronis Cyber Files Cloud
- Acronis Cyber Infrastructure
- Acronis Cyber Backup Advanced
- Acronis Backup Advanced for vCloud
- Acronis True Image 2021
- T1 support certification exams for Service Providers
Webinars
You are welcome to attend one of the upcoming webinars:
|
Date |
Time |
Region |
Duration |
Topic |
Registration link |
|---|
If the trainings above do not fit into your schedule, please come back later in a week or so as we are constantly adding events for various regions.
Live Demos
Solution Engineer-led session that covers entire functionality of Acronis Cyber Cloud platform.
| Date | Time | Region | Duration | Registration link |
|---|---|---|---|---|
| Every Tuesday |
10:00 AM BST
|
EMEA | 1 hour | https://promo.acronis.com/1_Sales-Engineer-Demos-EN-EU_LP1-Registration.html |
| Every Tuesday |
11:00 AM EST
|
AMERICAS | 1 hour | https://promo.acronis.com/1_Cyber-Cloud-Sales-Engineer-Demos-EN-NAM-Central-Webinar-Feed_LP1-Registration.html |
Digests and support discussions
Follow the latest news on supporting Acronis Service Provider products, releases and hot topics on our dedicated support Forum:
Learning materials
| Product | Course | Download PDF | Recording | Certification Exam | |||||||
 Acronis Cyber Cloud |
What's new in v.9.0 (Introducing Acronis Cyber Protect Cloud) |
English | English | N/A | |||||||
| What's new in v.9.0 Update 1 & Update 2 | English | - | N/A | ||||||||
| What's new in Acronis Cyber Cloud 20.07 | English | - | N/A | ||||||||
| What's new in Acronis Cyber Cloud 20.08 | English | - | N/A | ||||||||
| Acronis Cyber Cloud | Overview of the platform's services | English | English | N/A | |||||||
| Acronis Cyber Protect Cloud (includes Acronis Cyber Backup Cloud) |
Product training | English | - |
(EN) |
|||||||
| Troubleshooting | English | English | |||||||||
| Acronis Cyber Disaster Recovery Cloud 9.0 | Product & troubleshooting training | English | English | Start (EN) | |||||||
| Acronis Cyber Files Cloud 9.0 | Product & troubleshooting training | English | English | Start (EN, JP) | |||||||
| Acronis Cyber Infrastructure 3.5 | Product & troubleshooting training | English | English |
Start (EN) |
|||||||
| Migration from Storage Gateway | - | English | |||||||||
| Acronis Cyber Backup Advanced 12.5 SPLA | Product training | English | - | Start (EN, JP) | |||||||
| Troubleshooting | English | - | |||||||||
| Acronis Backup Advanced for vCloud | Product training | English | - | Start (EN, JP) | |||||||
| Acronis True Image 2021 | Product training | English | - | Start (EN) | |||||||
| Troubleshooting | English | - | Start (EN) | ||||||||
T1 support certification exams for Service Providers
- Acronis Cyber Protect Cloud v.9.0 Certification Exam (English, German, French, Spanish, Japanese)
- Acronis Cyber Disaster Recovery Cloud 9.0 Certification Exam (English, Japanese)
- Acronis Cyber Files Cloud 9.0 Certification Exam (English, Japanese)
- Acronis Cyber Infrastructure 3.5 Certification Exam (English)
- Acronis Cyber Backup Advanced v.12.5 Certification Exam (English)
- Acronis Backup Advanced for vCloud Certification Exam (English)
- Acronis True Image 2021 (English)
More information
If you would like to be informed about newly available trainings, receive other support-related notifications or request an online training, submit your request to Team-Support-Notifications.
You are welcome to provide your feedback on the training and certification process in this satisfaction survey.