Support Training and Certification for Service Providers

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Acronis offers technical product trainings to Service Providers as part of its on-boarding. Below you can find self-study material that will help you pass the Acronis Service Provider Support Certification in order to provide Level 1 (T1) technical support for Acronis products according to the Acronis Service Provider Support Guidelines.

Once you learn the training material, read the documentation and work with the product, you can proceed to the T1 support certification exams for Service Providers.

 

 

Webinars

 

You are welcome to attend one of the upcoming webinars:

 

Date

Time

Region

Duration

Topic

Registration link

If the trainings above do not fit into your schedule, please come back later in a week or so as we are constantly adding events for various regions.

 

Live Demos

Solution Engineer-led session that covers entire functionality of Acronis Cyber Cloud platform.

Date Time Region Duration Registration link
Every Tuesday
10:00 AM BST
EMEA 1 hour https://promo.acronis.com/1_Sales-Engineer-Demos-EN-EU_LP1-Registration.html
Every Tuesday
11:00 AM EST
AMERICAS 1 hour https://promo.acronis.com/1_Cyber-Cloud-Sales-Engineer-Demos-EN-NAM-Central-Webinar-Feed_LP1-Registration.html

 

Digests and support discussions

Follow the latest news on supporting Acronis Service Provider products, releases and hot topics on our dedicated support Forum:

Learning materials

Training materials are now also available in German, French, Spanish and Japanese!

 

Product Course Download PDF Recording Certification Exam
Acronis Cyber Cloud

What's new in v.9.0 (Introducing Acronis Cyber Protect Cloud)

English English N/A
What's new in v.9.0 Update 1 & Update 2 English - N/A
Acronis Cyber Cloud Overview of the platform's services English English N/A
Acronis Cyber Protect Cloud (includes Acronis Cyber Backup Cloud) Product training English -

Start

(EN)

Troubleshooting English English
Acronis Cyber Disaster Recovery Cloud 9.0 Product & troubleshooting training English English Start (EN)
Acronis Cyber Files Cloud 9.0 Product & troubleshooting training English English Start (EN, JP)
Acronis Cyber Infrastructure 3.5 Product & troubleshooting training English English

Start (EN)

Migration from Storage Gateway - English
Acronis Cyber Backup Advanced 12.5 SPLA Product training English - Start (EN, JP)
Troubleshooting English -
Acronis Backup Advanced for vCloud Product training English - Start (EN, JP)

T1 support certification exams for Service Providers

–°ertification exams are now also available in German, French, Spanish, and Japanese!

     

    More information

    If you would like to be informed about newly available trainings, receive other support-related notifications or request an online training, submit your request to Team-Support-Notifications.

    You are welcome to provide your feedback on the training and certification process in this satisfaction survey.