How to create a Linux System Report

この記事には、デバッグログを有効にする新しい方法を紹介しています。デバッグログが必要になるのは稀な場合です。Acronis サポート担当者にデバッグログを求められた場合のみ収集してください。通常、既に存在するエラーに基づいて、ある警告またはエラーの根本原因が検出できない場合、デバッグログを収集することがあります。デフォルトでデバッグログを有効にしないでください。デフォルトで有効にすると、デバッグログが急速に空き容量を埋め尽くし、不要なデータが多量保管されます。そのため、一般的な問題のトラブルシューティングが殆ど不可能になります。

ステップ1: 必要なコンポーネントの構成ファイルを探します


Acronis Software-Defined Infrastructure 2.5

Release notes

Acronis Storage 2 changelog

This article describes how to get asamba verbose logs of Acronis services in Linux and macOS

To upgrade from Acronis Storage 2.4 to Acronis Software-Defined Infrastructure 2.5, follow this guide:

The document describes manual update for Acronis Storage v. 2.x and all the additional components to the latest available update of Acronis Storage 2.4 and how to update Acronis Software-Defined Infrastructure 2.5 to later updates.


  1. You make an entire machine backup or disks/volumes backup of a machine with Agent for Linux
  2. Backup fails with the following error:

    No volumes have been found while processing the 'All Volumes' template.


    No volumes have been found while processing the 'Fixed Volumes' template


    The SnapAPI kernel module is not loaded for the kernel currently running on the system. Install the module for this kernel version, and then retry the backup.

Will work better in 8.0 (from A.Berezin)

Machine already has been backed up several times. To check the recovery points, you go to All devices, select the machine, and click Recovery.

You click Refresh (in the upper right corner of the list) to refresh the list of recovery points. In a minute, recovery points appear, but you notice that some or all of the recovery points are now missing from the list.

You might see this message:

There are no backups of the selected devices in the known locations.

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

Acronis services to use for upload and download of large amounts of data to cloud

Backing up and restoring large amounts of data to a cloud storage over a slow Internet connection is time-consuming. To help backup service users in these cases, we at Acronis have designed special services for initial upload and download of large amounts of data. These services help end users save time and network traffic by sending the data to the cloud data center on a hard drive or request a hard drive with their backups from the data center.

id_enable.zipid_enable.zipid_enable.zipid_enable.zipid_enable.zipBackup fails with errors "Failed to commit operations" and "Internal error: different hash after rebackup"

This article applies to:

  • Oracle Linux Server 6.5 Kernel 3.8.13-44.1.3.el6uek.x86_64
  • Oracle Linux Server 6.6 Kernel 3.8.13-44.1.3.el6uek.x86_64
  • Oracle Linux Server 6.8 Kernel 3.8.13-118.14.2.el6uek.x86_64

Other kernel versions of Oracle Linux Server 6.x may be affected as well. The list above contains the kernel versions that produced the issue in Acronis test lab.


You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
15 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.