This article describes how to install the Agent for Linux remotely.

Errors during recovery can happen for a number of different reasons and this article will help troubleshoot and resolve such issues. 


If you are having any sort of issue during recovery, always validate the archive as the first step. If validation find a problem with your archive please follow the instructions in this article.




異なるハードウェアへリカバリする場合は、リカバリ元とリカバリ先のディスクが同じ論理セクタサイズであることを確認してください。詳細については、Advanced Format(4K セクタ)ハード ディスクのサポートを参照してください。 




イメージ作成と配置でサポートされるオペレーティングシステムの一覧 List of supported operating systems for imaging and deployment


  • Acronis Snap Deploy 5

This article describes how to change the time zone on vCDA machine.

AcronisのLinux 向けバックアップ ソフトウェアのために、プリコンパイルされたSnapAPI モジュールを準備する方法。


  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11
  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis vmProtect 8
  • Acronis vmProtect 9
  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis




This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

In order to boot a virtual machine in a Red Hat Enterprise Virtualization (RHEV) environment using Acronis bootable media, follow these steps:

How to prepare the pre-compiled SnapAPI modules for Acronis backup software for Linux.

This article looks at troubleshooting performance problems of the different sub-tasks and operations involved in running a backup plan: backup, replication, validation, recovery etc. 

Performance depends on a lot of factors. For example, it could be hardware limitations that cannot be fixed without changing the hardware or the product under-performing due to conflicts with the system which have to be fixed by Acronis development. So it is important to make sure the performance bottleneck is understood exactly. This article aims to help you do just that. 

(!)ウィルス対策のソフトウェアがAcronis製品の動作を妨げていないかを確認してください。詳細についてはAcronis ソフトウェア: Acronis 製品にウイルス対策ソフトウェアとの互換性を持たせる方法  をご覧ください。


  1. クラッシュが発生します。
  2. サポート担当者は開発チームにクラッシュが発生したことを報告し、クラッシュダンプを提供します。
  3. 開発チームはダンプファイルを調査し、クラッシュ根本原因を特定します。
  4. 問題が修正されます。


Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware.

List of file systems Acronis True Image Home 2010 supports


Acronis Managed Machine サービスが指定のタイミングまで停止できず強制終了され、ログには以下のエラーが表示される場合があります:

「acronis_mms.service は失敗しました。」


現在の環境およびAcronis ソフトウェアの使用量には、Acronis Managed Machine サービスのタイムアウト時間が短すぎます。


サービスが正常に完了できるよう、acronis_mms のタイムアウト時間を増やしましょう。


In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:

acronis_mms.service failed.


Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.


Increase the timeout setting for acronis_mms to allow for correct service stop.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:


As a service provider using Acronis Backup Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Storage or Acronis Storage Gateway).

There may be a situation requiring you to re-register the hybrid storage. Below are instructions on how to perform this operation for different versions of Acronis Storage.


Acronis Storage Gateway:

This article explains to install Acronis software on Linux systems without installing packages required for compiling SnapAPI module on every machine. Instead, it's possible to install Acronis agent on a test machine and distribute precompiled module over your systems.


On the source machine:

1. Build SnapAPI modules:

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system you are using.

この記事には、各コンピュータにSnapAPI モジュールをコンパイルするためのパッケージをインストールせずに、複数の Linux システムに Acronis ソフトウェアをインストールする方法を紹介しています。テストのコンピュータに Acronis エージェントをインストールし、ご使用の各システムにプリコンパイルされたモジュールを割り当てるという方法です。


ソース コンピュータで、以下の手順を実行してください:

1. SnapAPI モジュールをビルドします:

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible.

Follow these steps to troubleshoot Acronis Scheduler issues:

This article describes how to get strace output of Acronis services in Linux

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

How to create a Linux System Report

この記事には、デバッグログを有効にする新しい方法を紹介しています。デバッグログが必要になるのは稀な場合です。Acronis サポート担当者にデバッグログを求められた場合のみ収集してください。通常、既に存在するエラーに基づいて、ある警告またはエラーの根本原因が検出できない場合、デバッグログを収集することがあります。デフォルトでデバッグログを有効にしないでください。デフォルトで有効にすると、デバッグログが急速に空き容量を埋め尽くし、不要なデータが多量保管されます。そのため、一般的な問題のトラブルシューティングが殆ど不可能になります。

ステップ1: 必要なコンポーネントの構成ファイルを探します


Acronis Software-Defined Infrastructure 2.5

Release notes

Acronis Storage 2 changelog


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