Web Restore


Deleting an entire backup:

  1. Connect to Management Console, and go to Backups tab, and then Locations


When trying to access Web Restore console with specific credentials you may receive an error message:

The server is not available at the moment. Please try again later.


Below are the steps to determine the most common issues for Web Restore access errors.



  1. 管理コンソールに接続します。それから、「バックアップ」タブに移動し、「ロケーション」を選択します。

  2. 削除したいバックアップが保存されているクラウドストレージを選択します。

You have a backup of a machine with large disks (usually 1 TB and larger). When you go to Web Restore Console to browse the files on the disk, you see the error:

Server is not available at the moment.


  1. You create a file-level backup to cloud. Some filenames in the backup contain non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.
  2. You download the archive from the cloud.
  3. You unpack the archive.
  4. Filenames containing special characters are not displayed properly:


Decoding issue in Windows Explorer.

Web Recovery Console is a separate console of Acronis Cyber Protect Cloud that is hosted by a dedicated set of servers on Acronis premises and allows you to access cloud archives. Using this console, you can download files from cloud archives, check storage usage, delete archives or incomplete backups.


User tries to browse recovery points via Web Restore (https://<your_datacenter>.acronis.com/wr/)

The system message is displayed:

The server is not available at the moment. Please try again later.


the Web restore page is empty or loads indefinitely.


Issue in the product.


The issue has been fixed in Acronis Cyber Cloud 9.0.

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.