Access your account from the product under Vaults -> Personal and view the backup
This is a known issue. Switch to Basic or Intermediate View to see the tips
This is a known issue
How to export and view event logs in Windows
The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue
You can view your case severity under "My Support Requests"
You can view your orders and retrieve your serial numbers from your account at the Acronis website
You can view your case status under "My Support Requests"