Access your account from the product under Vaults -> Personal and view the backup

This is a known issue. Switch to Basic or Intermediate View to see the tips

How to export and view event logs in Windows

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

You can view your case severity under "My Support Requests"

  1. You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup.
  2. You locate the corresponding .tib file and double-click it.
  3. Backup opens, but files and folders are not displayed.

You can view your orders and retrieve your serial numbers from your account at the Acronis website

You can view your case status under "My Support Requests"