Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".


Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.

This article describes ugrade procedure from Acronis True Image OEM versions.

List of previous versions of Acronis products from which you can upgrade to the current versions

List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows

This article describes where to download and how to install an update.

Acronis True Image の OEM バージョン(Acronis True Image Personal、Acronis True Image HD または Acronis True Image Data Protection)をお持ちの場合、お得に Acronis True Image の最新のリテール版(フルバージョン)にアップグレードできます: https://www.acronis.com/ja-jp/personal/computer-backup/oem/ 


I want to upgrade to the latest version of Acronis Cloud Security. How do I do that?


If you wish to discuss your upgrade prior to rolling out, please contact the Acronis Support Team.

Once you have downloaded the latest version of the Acronis Cloud Security software, if you are not using SCVMM or WAP integration, the upgrade process is very straightforward:


This article describes Acronis Cyber Cloud APS update preparation steps alowing to minizimize the risk of errors that might happen during the update.

Preparation steps described below are highly recommended to the service providers with a large amount of Acronis Cyber Cloud subscriptions managed by OSA (1000+).


Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Starting with Update 1, Acronis Cyber Backup 12.5 (both Standard and Advanced) provides a convenient tool for remote installation and update of Windows Agents on multiple machines.

Prepare a list of machines where Agent for Windows should be installed

Create a .csv file containing hostnames or IP addresses and access credentials, one machine per line:

 host1 user1 password1 unit_path1
 host2 user2 password2 unit_path2
 host3 user3 password3 unit_path3

アップデート1以降、Acronis Cyber Backup 12.5 (StandardとAdvancedの両方)では、複数のコンピュータでWindows エージェントのリモートインストールおよびアップデートを行うための便利なツールが提供されています。

エージェントfor Windowsをインストールするコンピュータのリストを準備しましょう

エージェントfor Windowsをインストールする各コンピュータのホスト名(またはIPアドレス)と認証情報を含む.csvファイルを作成します。以下のように、コンピュータ1台の情報を1行で書いてください:

 ホスト1 ユーザー1 パスワード1
 ホスト2 ユーザー2 パスワード2


パスワードにコンマまたは空白が含まれている場合、このパスワードを引用符で囲む必要があります(例えば、"pass w,ord" )。

You can receive upgrade licenses to Acronis Cyber Backup 12.5 if you have a perpetual license with a valid Acronis Advantage Standard/Premier support program or a valid subscription license of a product eligible for upgrade.

These products are eligible for upgrade.

If you are not sure whether you have a valid support program, check it as described in this article.

Acronis True Image 2020 is available in 4 editions:

  • Acronis True Image Essential, a subscription
  • Acronis True Image Advanced, a subscription license
  • Acronis True Image Premium, a subscription license
  • Acronis True Image 2020 (Standard), a 1-time purchase license

All editions are available as 1, 3 or 5 machines licenses.

The official release date for Acronis True Image 2020 is August 20, 2019.


You have Acronis True Image 2020, the standard edition of Acronis True Image or Acronis True Image Essential subscription. You want to upgrade your edition to an edition with cloud storage or premium features.

This information helps you decide what edition to choose:

The Acronis Backup 12.5 product line has been renamed to Acronis Cyber Backup 12.5.

Today’s digital world needs modern cyber protection. Just backup is not enough: data protection is about safety, accessibility, privacy, authenticity, and security. Acronis has focused on a more holistic approach – designing all of its solutions to address all Five Vectors of Cyber Protection (also known by the acronym SAPAS). The new product names are a way to reinforce this difference.

Acronis True Image 2020 は、4つのエディションでリリースされています: