Updating the certificate for backup storage

Symptoms

1. Backup storage was registered initially with ACI version 4.5 and below;

2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7/5.0 fails with error like the following:

Symptoms

1. Backup storage was registered initially with ACI version 4.5 and below;

2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7.0 fails with error like the following:

Cloud installation setup id '1549158355606fa6e94ef55b33886b73-1637911640' does not match the response of account server '7907a68a-af39-45b2-af96-d0971ec7e544'

Symptoms

1. Manual ACI Backup Gateway registration in Acronis Cyber Protect Cloud per Administration Guide or attempt to update the certificate for backup storage fails with one of the following errors in UI:
 

Symptoms

1. Backup storage is provisioned and registered under Acronis Cyber Protect Cloud;

2. On attempt to update Backup storage certificate per KB59997 the following error is being observed:

mismatched user names: have 'X' on the command line, and 'Y' in '/mnt/vstorage/vols/acronis-backup/<path>/.abgw.registration-info'

For example:

As a service provider using Acronis Cyber Protect Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway).

There may be a situation requiring to update Backup Storage certificate chain. Below are instructions on how to perform this operation for different versions of Acronis Cyber Infrastructure/Acronis Storage.