Updating the certificate for backup storage

Acronis Cyber Infrastructure: Updating ABGW certificate fails with '"Missed required body argument 'address'" error

Symptoms

1. Backup storage was registered initially with ACI version 4.5 and below;

2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7/5.0 fails with error like the following:

Acronis Cyber Infrastructure: Updating ABGW certificate fails with 'Cloud installation setup id XXX does not match the response of account server YYY' error

Symptoms

1. Backup storage was registered initially with ACI version 4.5 and below;

2. Attempt to update ABGW certificate via WebCP > Storage Services > Backup Storage > Settings > Certificate or via CLI in ACI 4.6/4.7.0 fails with error like the following:

Cloud installation setup id '1549158355606fa6e94ef55b33886b73-1637911640' does not match the response of account server '7907a68a-af39-45b2-af96-d0971ec7e544'

Acronis Cyber Infrastructure: registration of Backup Gateway or storage certificate update under user with two-factor authentication fails

Symptoms

1. Manual ACI Backup Gateway registration in Acronis Cyber Protect Cloud per Administration Guide or attempt to update the certificate for backup storage fails with one of the following errors in UI:
 

Acronis Cyber Infrastructure: Updating Backup storage certificate fails with "mismatched user names" error

Symptoms

1. Backup storage is provisioned and registered under Acronis Cyber Protect Cloud;

2. On attempt to update Backup storage certificate per KB59997 the following error is being observed:

mismatched user names: have 'X' on the command line, and 'Y' in '/mnt/vstorage/vols/acronis-backup/<path>/.abgw.registration-info'

For example:

Acronis Cyber Infrastructure: how to update backup storage certificate

As a service provider using Acronis Cyber Protect Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway).

There may be a situation requiring to update Backup Storage certificate chain. Below are instructions on how to perform this operation for different versions of Acronis Cyber Infrastructure/Acronis Storage.