Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image. Restoring the backup may also decrypt the data

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine

Slow data transfer speed in Windows, possible reasons and workarounds

Try running Checkdisk and updating Acronis drivers to resolve the issue

How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again

How to troubleshoot and solve the issue

There can be several reasons why you are not able to locate the desired network share when booted from a standalone version of Acronis True Image

What the issue may be related to and how to overcome it


Acronis OS Selector fails to load with Starting Acronis Loader... or with an endless loop of error messages.

If the error message is MBR Error 3, then the last booted operating system starts.




Acronis OS Selector を読み込もうとすると、次のエラーが表示されて失敗します。

Starting Acronis Loader...(Acronis ローダーを起動しています...)または標準メッセージが無限に繰り返されます。

「MBR Error 3」というエラーメッセージが表示される場合、最後に起動したオペレーティングシステムが起動します。


This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

NTFS アクセス許可のベストプラクティス 


  • Acronis Access Connect (以前、ExtremeZ-IP)

Solving a problem with error code 1722 (RPC server is unavailable)

Acronis ブータブルメディア (CD/DVD、フラッシュ、RIS、PXE)から起動する場合、また、Acronis スタートアップ リカバリ マネージャを使用する場合、このような問題が発生する可能性があります。

How to troubleshoot online backup issues with Acronis vmProtect

How to proceed if an Acronis product freezes the system during the operation or installation

General description of BartPE and instructions on how to create BartPE media with the  Acronis True Image plug-in

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

MS Exchange のクラスタ、データベース・メールボックス・フォルダ・電子メールの検出に関する問題をトラブルシュートする方法


Acronis Backup & Recovery 10 のリモートインストールに関する問題のトラブルシューティングガイド


When Acronis Management Server demonstrates symptoms of malfunction it may be useful to check whether its performance is in accordance with expected behavior.


Any of the following symptoms may serve as trigger to apply the proposed solution:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:


Use this article to troubleshoot issues with remote installation of Acronis Backup components.

Check the following to make sure that the remote connection is correct:

Check the disk for errors and install the latest driver update

Applicable to:

  • Acronis Cyber Cloud module for WHMCS v2.0
  • Acronis Backup Cloud module for WHMCS v1.0

    Note: Text logs can affect performance, therefore we recommend that you enable it temporarily for debugging purpose only.

    To enable logging in Acronis Cyber Cloud module v2.0

    1. Create a destination directory:

    This article applies to:

    • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)


    Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.