事象
Acronis Managed Machine サービスが指定のタイミングまで停止できず強制終了され、ログには以下のエラーが表示される場合があります:
「acronis_mms.service は失敗しました。」
原因
現在の環境およびAcronis ソフトウェアの使用量には、Acronis Managed Machine サービスのタイムアウト時間が短すぎます。
ソリューション
サービスが正常に完了できるよう、acronis_mms のタイムアウト時間を増やしましょう。
Timeout
Symptoms
In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:
acronis_mms.service failed.
Cause
Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.
Solution
Increase the timeout setting for acronis_mms to allow for correct service stop.
Symptoms
After installing or upgrading to Acronis Cyber Files 7.2.x and newer, LibreOffice will also be installed. If you uninstall LibreOffice, the Acronis Access Tomcat service will become unreachable at the next startup and you will not be able to open the web interface.
Cause
Web Previewing of files is a new feature introduced in version 7.2 of Acronis Cyber Files which requires LibreOffice to render the previews. This means that LibreOffice will always be installed with recent versions of Acronis Cyber Files.
事象
以下のメッセージが表示され、Acronis Cloud へのバックアップに失敗します:
「タイムアウトによってネットワークが切断されました。」
Symptom
Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.
When looking into the details of the error events, ti_managers_proxy.dll is found
Cause
Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.
This article is for Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Cloud. If you are using Acronis True Image see this article instead.
Symptoms
Backup to Acronis Cloud fails with message:
Network connection failed due to timeout.
Symptoms
Activity fails with one of the following errors:
Windows error: (0x800705B4) This operation returned because the timeout period expired
or
Operating system error: This operation returned because the timeout period expired
事象
以下のエラーのいずれかが表示され、アクティビティに失敗します:
「Windows エラー: (0x800705B4) タイムアウト期間が経過したため、この操作は終了しました。」
あるいは
「オペレーティングシステムのエラー : タイムアウト期間が経過したため、この操作は終了しました。」
Symptoms
On your mobile device, you sign in to Acronis Cyber Files Cloud. After entering a valid username and password, the inline browser never redirects the user back to the mobile application. Instead, either the spinner icon stays indefinitely in the center of the screen, or there is a message that the application's "links are blocked".
