Support

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Acronis Backup products do not take into account tape hardware compression while calculating space on tape media.

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

How to upload files to Acronis FTP Server

RAID アレイは個別のドライブとして認識されます。

事例

  1. PERC S300 または S100 RAID を搭載したコンピュータを Acronis ブータブルメディアから起動します。
  2. RAID アレイは個別のドライブとして検出されます。

Dell PERC S300 または S100 RAID が原因であることを確認するために、以下の手順を実行してください。

Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

End of support means that:

Acronis Channel Partner Support Handbook

パッケージ版をご購入いただいた場合、プロダクトキーを入手するためには、ご購入いただいた製品をアクロニスの Web サイトでアクティブ化する必要があります。

はじめに

2009 年 3 月 2 日より後に作成されたパッケージ版のアクロニス製品は、製品のプロダクトキーではなく、16 桁のアクティベーションキーと共に出荷されます。プロダクトキー(64桁)を取得するには、パッケージ版の登録ページ、もしくはAcronisアカウントにてアクティベーションキーと必要な項目を入力していただく必要があります。

プロダクトキーを確認する方法については、ライセンス購入時のプロダクトキー確認方法をご参照ください。

Currently the following Acronis products support Windows 8/8.1:

The following Acronis products support Windows Server 2012

The following Acronis products support EFI-based systems:

All the current versions of Acronis products support USB 3.0.

USB 3.0 support has been implemented in the following products:

  • Acronis Backup (Acronis Backup & Recovery) - sarting with Acronis Backup & Recovery 10 Build 13545;
  • Acronis True Image - starting with Acronis True Image Home 2010;
  • Acronis Dist Director Home - starting with Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced Workstation; Acronis Disk Director 11 Advanced Server;
  • Acronis Snap Deploy 4 or later

 

USB 3.0 をサポートするアクロニス製品は次のとおりです

この資料は、以下の製品に該当します。

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions.

Acronis True Image 2018

Currently Acronis True Image products do not support SFTP

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 and 2020 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Description

The system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

Acronis True Image の OEM バージョン(Acronis True Image Personal、Acronis True Image HD または Acronis True Image Data Protection)をお持ちの場合、お得に Acronis True Image の最新のリテール版(フルバージョン)にアップグレードできます: https://www.acronis.com/ja-jp/personal/computer-backup/oem/ 

RAID support scheme in Acronis True Image 

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).

Acronis True Image 2018, 2017, 2016, 2015

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

All current Acronis products have full support of Solid State Drives (SSD)

Acronis Cloud is available in the following countries:

Top popular countries:

The ext4 file system support has been implemented in the following products:

  • Acronis Backup 12.5 / 12 / 11.7 / 11.5 / 11
  • Acronis Backup & Recovery 10 Build 12457 or higher
  • Acronis Backup for VMware 9 / 8 / 7
  • Acronis Backup Cloud
  • Acronis True Image Home 2020 / 2019 / 2018 / 2017 / 2016 / 2015 / 2014 / 2013 / 2012 / 2011 (Windows)
  • Acronis Snap Deploy 5 / 4

The Acronis Disk Director product line does not support ext4.

Acronis True Image 2020/2019/2018/2017, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Other Acronis Products do not support Windows Home Server.

Acronis products support Advanced Format disks

File systems supported by Acronis True Image in Windows and Mac environments

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