Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue

It is not recommended to use disk defragmentation if you back up to the Acronis online storage and the disks are of considerable size.

If you run disk defragmentation after creating a disk/partition backup, the succeeding incremental backup will roughly be the size of the full backup. For detailed information please see Acronis Backup Software Creates Large Incremental or Differential Backup Archives.

To solve the issue, exclude managed vault and deduplication database from the antivirus scan

What is staging and how to use it

NAS devices are automatically detected and offered as backup location

Cloned machines have the same ID. Change the instance ID in Windows Registry to fix the issue

Windows Storage Server 2003と 2008 は、多様にカスタマイズされて提供される OEM ソリューションですが、Acronis Backup & Recovery 10 ではテストされていません


Windows Storage Server 2003 および2008 は、多様にカスタマイズされて提供される OEM ソリューションであり、物理的アプライアンスと共に販売されています。

Windows Storage Server 2003、2008 はAcronis Backup & Recovery 10でテストされてはいません。

To restore from an unmanaged vault, browse to the network share or local folder where the archive is. To restore from a centralized managed vault, click on Storage node, type in the IP Addres or computer name of the machine where Acronis Storage Node is

If you need to move vault from one place to another, please proceed as described below at the Solution section:

Acronis Backup Advaced 11.7/11.5, Acronis Backup & Recovery 11 Advanced

格納域を移動するには、Acronis 管理サーバーからこの格納域の登録を解除し、アーカイブを含むフォルダを移動してから、格納域を再登録します。

The most probable cause is that the specified address is incorrect or the machine is unavailable

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

Currently Acronis True Image products do not support SFTP

This article describes how to change the default catalog database folders for Acronis Storage Node

Acronis Storage Node contains catalogs for all managed vaults on this Acronis Storage Node.

Default path:

  • Windows XP/2003: Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ASN\Catalog
  • Windows Vista/7/2008/2008 R2: ProgramData\Acronis\BackupAndRecovery\ASN\Catalog

To change the default folder, do the following:

Recovery of MS Exchange database/storage group fails if committed transaction log is missing in the backup

Recovery of an MS Exchange storage group or database fails with error "The path cannot be the root directory.”. To work around use, a directory other than root

Applicable to:

  • Acronis Cyber Cloud module for WHMCS v2.0

When you create a Configurable Options Group, in common case you don’t need to specify the Infrastructure Component ID for storage explicitly (e.g. 2ad49a42-3099-4711-a080-551089ffe3ac) as it is automatically fetched from the template during provisioning.

But there are several scenarios when this might be required:


You get the following error messages when attempting to use a backup location with deduplication as backup destination:

There is an error in the hash database


Database disk image is malformed


Deduplication database is corrupted, due to hardware issues with the storage or other reasons.


Rebuild the deduplication database by following the steps below:


You have registered an account and specified your backup storage (Partner-owned backup storage). You have registered a machine in that account and run a backup to the specified storage. Later, you have changed the storage in the account settings and removed the old storage.

All backups running to this new storage fail. In PCS logs you will see errors like:

Acronis Cyber Infrastructure 2.5

Release notes

Acronis Storage 2 changelog


  • Acronis Cyber Backup 12.5をご購入されたお客様は、無償で5GBのクラウドストレージを取得できます。
  • このサブスクリプションは、完全に無料でアクティブ化できます。Acronisから何もお金を請求されることはありません





「ハッシュ データベースでエラーが発生しました。」


「データベースのディスク イメージの形式が正しくありません。」






  • Acronis Cyber Backup 12.5 customers are eligible to get 5GB of Cloud Storage for free (per account).
  • The subscription is activated absolutely for free - Acronis will not charge for it.



Activity (backup, recovery, cleanup, etc) fails with the following error:

Failed to resolve the host name