Symptoms

The issue reproduces in the following conditions:

1. Customer is using MS SQL for their Management Server instead of built-in SQLite,
2. MS SQL is in any language besides English,
3. Customer is using the same encryption password for multiple plans or the same location for multiple plans,

Protection plan cannot be saved, with an error similar to:

After you have disabled SSL 3.0, TLS 1.0, TLS 1.1 and left only TLS 1.2 running on the machine, application-aware backup of an SQL server finishes with a warning:

Error code: 4358
Module: 87
LineInfo: 0xEC865955C73BB27A
Fields: {"$module":"aavb_mssql_backuper_vsa64_11010"}
Message: Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up.

If you try to edit of specify credentials for an SQL server user, you get these errors:

Cannot collect the metadata of Microsoft SQL Server
The specified user is not a member of the sysadmin role in SQL Server instance 'Instance_name'.
Cannot collect the metadata of Microsoft SQL Server
Cannot back up the SQL Server instances due to environment issues.

1. Acronis Backup 12.5 または Acronis Cyber Cloud を使用しています。
2. Microsoft SQL データベースのバックアップを実行します。
3. 以下のエラーが表示され、バックアップに失敗します:

「Problems detected that may cause a VSS snapshot failure. Trailing spaces in the path. To remove the trailing spaces, run the T-SQL command: ALTER DATABASE MODIFY FILE」

Table of trial limitations of Acronis products