Click "Remove license" if you need to remove an unused license

The backup script cannot be found. Restart the product and delete the backup manually, if needed

現時点では、Acronis クラウドストレージはゴミ箱機能がありません。


Acronis クラウドストレージに入っていた Acronis True Image によるバックアップが削除されました。このバックアップを復元したいです。



古いバックアップは、バックアップオプションで定義されたルールに従って自動的に削除されます。『ユーザーガイド』の「自動クリーンアップのルール」セクションのローカルバックアップ、およびAcronis Cloudのクリーンアップを参照してください。

プログラムのバックアップメニューのオプションにある従来からの [削除] を使用すると、すべてのバージョンを含め、バックアップが完全に削除されます。

Enhanced Write Filter (EWF) Manager Installation deletes fltsrv string from Upper Filters registry key


この記事では、ソフトウェアの設定や実行ファイルが古くなっている、破損されている、あるいは一部欠けていることが原因で発生する Acronis True Image ソフトウェアの問題を解決・回避できるトラブルシューティング テクニックを紹介しています。



Almost always, the recommended and sufficient way to completely uninstall an Acronis Cyber Backup Cloud Agent for Linux is to follow Acronis Cyber Protect Cloud: manual uninstallation and execute (as root):

/usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall -a

Deleting an entire archive

  1. Connect to Management Console, and go to Backups tab, and then Locations

  2. Select the cloud storage from which you want to delete backups


  1. 管理コンソールに接続します。それから、「バックアップ」タブに移動し、[ロケーション] を選択します:

  2. 削除したいバックアップが保存されているクラウドストレージを選択します。


Old backups are deleted automatically according to the rules defined in the backup options. Read "Automatic cleanup rules" section in the user guide: local backups, backups in Acronis Cloud.

The backup menu option "Delete", which has always existed in the program, removes a backup completely, with all of its versions.

This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files.

The list of symptoms when it can help includes, but is not limited to:

  • the error "Cannot create database" at program startup
  • various errors telling that a certain device, path, folder, file, backup, volume, version were not found or could not be accessed
  • unexpected prompts for items listed above while using the program within Windows
  • backup task is shown as "queued" when no other task is running
  • program silently does not launch, no errors are displayed (GUI is not showing up at program's startup)

The methods described on this page go from a quick database cache refresh, that does not require backup tasks reconfiguration afterwards, to applying a special cleanup tool used in cases when neither repair nor uninstallation works.

Instructions from this article apply only to issues within a Windows operating system. The article does not apply to any problem observed in the bootable media environment.

There is no recycle bin feature in Acronis Cloud storage at the moment.


An Acronis Cyber Protect Home Office/ Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup.

Examples, when such situation can happen, include:

Backup task fails with the following error:

There is not enough space on the destination drive to perform a backup