To work around the issue, install Acronis Agent on the Windows SBS machine locally

Remote connection from Acronis Management Console to a machine booted from Acronis Backup & Recovery WinPE is not supported

Download the new build and update components locally or remotely

Download the new build and update the components locally or remotely

Prepare the machines for remote installation, and then install the components

Step-by-step description of what happens when you choose to install an Acronis Agent through Acronis Management Console to a remote machine

Prepare machines for remote installation of Acronis Snap Deploy 4 components

The most probable cause is that a previous attempt of remote installation was interrupted

Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine

How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again


The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1

During a remote installation, you specify target machine name and IP adress and account. You receive this SER Code. Please specify the account user in full form "domain\user" or ".\user" for local user

Incorrect user name and password for the target machine have been specified

Launching Acronis Backup & Recovery 11 Standalone or pressing "Manage this machine" button asks for credentials when connected to the machine via RDP. This is normal behavior

There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly

List of local and remote management rights for regular users and standard Acronis users


How do I remotely administrate another Acronis Files Connect (formerly ExtremeZ-IP) server on my network?

NOTE: IP connectivity between the remote administrative site and the Acronis Files Connect Server is required.



To administer any Acronis Files Connect server on your network, double-click on the Acronis Files Connect Administrator icon with the [Control] key down.

A dialogue box will apear asking you to enter the IP address or host name of the Acronis Files Connect server you wish to administrate.


Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine

Download an install the latest version of Windows Installer on the target machine

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service


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