Update the product from the installation package or from the Acronis Management Console
Remote connection from Acronis Management Console to a machine booted from Acronis Backup & Recovery WinPE is not supported
Download the new build and update components locally or remotely
Download the new build and update the components locally or remotely
Prepare the machines for remote installation, and then install the components
This has been fixed
Make sure your Firewall software is not blocking the access
Assign the SQL user administrator rights and reattempt the installation
Step-by-step description of what happens when you choose to install an Acronis Agent through Acronis Management Console to a remote machine
Prepare machines for remote installation of Acronis Snap Deploy 4 components
The most probable cause is that a previous attempt of remote installation was interrupted
Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine
How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again
The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1
During a remote installation, you specify target machine name and IP adress and account. You receive this SER Code. Please specify the account user in full form "domain\user" or ".\user" for local user
You have specified incorrect credentials
This has been fixed
Incorrect user name and password for the target machine have been specified
This has been fixed.
Launching Acronis Backup & Recovery 11 Standalone or pressing "Manage this machine" button asks for credentials when connected to the machine via RDP. This is normal behavior
There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly
List of local and remote management rights for regular users and standard Acronis users
How do I remotely administrate another Acronis Files Connect (formerly ExtremeZ-IP) server on my network?
NOTE: IP connectivity between the remote administrative site and the Acronis Files Connect Server is required.
To administer any Acronis Files Connect server on your network, double-click on the Acronis Files Connect Administrator icon with the [Control] key down.
A dialogue box will apear asking you to enter the IP address or host name of the Acronis Files Connect server you wish to administrate.
Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine
Make sure the user is a member of the local Administrators group and/or try disabling UAC
Make sure you have ports 9876 and 25001 open
This article applies to:
Failed to get information about remote machine
Failed to connect to the service
Failed to connect to Windows service
The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy
You have specified incorrect machine address or the hidden Admin$ share is disabled