Registration

There are permanent and trial serial numbers of Acronis Recovery for Microsoft Exchange

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

Switch to the Expert mode and check expiration time on the dashboard

Since Acronis Backup and Security 2010 includes online backup subscription, you can register only one serial number under one account

This is a known product limitation. If you have several licenses, you can create a separate account at the Acronis website for each of them

You need to have both the upgrade serial number and the serial number from the product you are upgrading from

Delete the Acronis Managed Machine Service (MMS) logs and Acronis Agent backup policies to resolve the issue

The issue is caused by the corruption in Acronis License Server database

This is due to the lack of permissions on the account specified when adding the machine

「コンピュータは既に登録されています。」エラーで、Acronis管理サーバーへのコンピュータ追加に失敗します。しかし、実際に、このコンピュータがAcronis管理サーバーに登録されていません。

Make sure you have an account at the Acronis website, then log into your account through the product

Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server

登録に関する電子メールまたはパスワードをお忘れになった場合、次の情報をお持ちであれば、Acronis カスタマーサービスにお問い合わせいただくことなく情報を取得いただけます:

  • これまでに登録したプロダクトキーのいずれか1つ

    または

  • プロダクトキーとそれに対応する注文 ID。

ログイン情報を再取得するために、以下の手順に従ってください: 

アクロニス公式 Web サイトへの登録手順

説明

アクロニスの Web サイトでアカウントを作成し、購入した製品を登録すると、インストールファイル、アップデート、およびプラグイン/アドオンなどをダウンロードしたり、アップデートや特別割引に関する電子メール通知を受けたりすることができます。

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

Acronis Backup Cloud 7.7 (current version)

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change the registration e-mail on Acronis website

Summary: registration process at the official Acronis web site

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