Create a public folder in Microsoft Exchange Server to fix the issue

Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup Cloud (formerly Acronis Backup as a Service)


Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 


Depending on what was being recovered, please choose the correct section:

This article applies to:

  • Acronis Backup Cloud (formerly Acronis Backup as a Service)


Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.



  • Acronis Backup Cloud
  • Acronis Backup Service

Acronis Backup Serviceは、Webベースのアプリケーションです。使用するコンピュータにバックアップ クライアントをインストールしてから、Acronis Backup Serviceを使ってデータがバックアップできるようになります。Webベースコンソールでシステム保護を管理、監視できます。


  • Acronis Backup Cloud
  • Acronis Backup Service


  • Acronis Backup Cloud
  • Acronis Backup Service

バージョン4(バックアップ管理サーバ 12.0.1078、バックアップ管理コンソール 12.0.2079)以降、Acronis Backup Cloud と Acronis Backup Serviceにアップデートの自動確認が導入されました。 



(!) エージェントマシンでTCPポート80が開いていることを必ず確認してください。 


  • Acronis 製品

Acronisは、弊社の製品の直近アップデートには、Windows 10のサポートを実装する予定です。Windows 10の正式リリース後、リリースされたOSバージョンとAcronis 製品の互換性を検証してから、適切なアップデートを作成します。従って、この記事も更新されます。新しいアップデートは、この手順に従って、マイ・アカウントからダウンロードしてください。 

Acronis True Image 2016 ・ Acronis True Image Cloud (2016 リリース)
両方のエディションは、Windows 10をサポートしています。

You attempt to run a backup from virtual guest and get this error. Change location of virtual guest or change block size of used datastore, so that the datastore blocksize and blocksize of virtual guest matches.

Depending on your scenario you can use one of these methods to "copy" a backup plan to another machine.

Method 1: Applying one backup plan to multiple machines

This way you can apply one backup plan to multiple machines without the need to configure it anew every time.

Replication is creating backups in two locations with a single backup plan. This feature is available starting with version 4 (Agent build 12.0.1078) and allows replicating backups from a local/network storage to another local/network storage, to Acronis cloud, or to an on-premises cloud based on Acronis storage (applicable to Acronis Backup Cloud).

To set up replication:

You can uninstall Acronis Backup Client by starting the installation package and selecting Install Backup Client and then Remove or by running /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall. Should this way not work, you can uninstall Backup Client manually.

Follow these steps to completely delete Backup Client from your system:

1. Remove all modules from dkms:
# dkms status
snapapi26, 0.7.46, 2.6.9-1.667, i686: installed


  1. You install Backup Client.
  2. You specify your Backup account credentials.
  3. Installation fails with:
    Enable outgoing connections to the following ports:


The issue might have one of these root causes:

Backing up entire machine, disks, files or system state

  1. In Backup Management Console click Backup:
  2. A backup plan template is offered:
  3. Select items you want to back up: Entire machine, Disks, Files and folders or System state:

Delete the redundant task script using Schedmgr

Acronis Backup module for WHMCS is a component that integrates Acronis Backup Cloud with WHMCS. It enables service providers to offer multitenant backup service through WHMCS.

Do the following to collect system report:

  1. Select the node you want to collect system report from:
  2. Scroll down to Diagnostic info and click Download:


  1. On a Mac, you create file-level backup of some folders.
  2. You download the archive to a Windows machine.
  3. You try to open the archive.
  4. Error appears:
    Windows cannot open the folder.
    The Compressed (zipped) Folder <path> is invalid.


Windows Explorer cannot extract a folder from the backup created on a Mac.


Use a third-party archiver (e.g. 7-Zip) to work with the archive.

There are some steps that need to be performed manually to fully migrate Windows XP and Windows Server 2003 machines from BackupAgent to Acronis Backup Cloud

If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:

Backup Extension for Windows Azure Pack is a component that integrates Acronis Backup Cloud with Windows Azure Pack. It enables service providers to offer multitenant backup service through Windows Azure Pack. Using the service tenants can back up both cloud virtual machines and on-premise infrastructure.

How to update the SnapAPI module in Linux

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

ユーザーに対し Acronis Backup & Recovery の使用に必要な権限を追加する方法


How to add the necessary rights to users for Acronis backup software


Generally, you can uninstall Agents for Windows using Programs and Features of the Control panel.

Alternatively, you can uninstall agents using this script:


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