My Acronis account

Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.

You can view your case status under "My Support Requests"

You can submit a comment under "My Support Requests" that will be recorded directly in your case

You can attach a file to your comment. The file size should be no more than 5 MB

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

You can view your case severity under "My Support Requests"


この記事には、Acronis のニュースレターや特典案内メールの講読を開始または解除する方法を紹介しています。

ダウンロードのリンクの有効期限が切れたか、リンクが正しくコピーされなかった可能性があります。お使いのAcronis アカウントから製品をダウンロードしてください。

電話による技術的な問題のサポートは、(企業向け製品の場合) Acronis Advantage および (個人向け製品の場合) インシデントごとのお支払いというサポートプログラムに含まれます。

Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support

This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version

マイ・アカウントの登録メールアドレスとパスワードの両方が分からない場合は, こちらの記事 をご参照ください。


If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

AcronisのWebページのアカウントに登録されたAcronis 製品のライセンスを持っています。ライセンスのすべてまたは一部を別のメールアドレスに関連付けた別のアカウントに移動する必要が生じました。

この場合、まず、使用するライセンスが無期限ライセンスかサブスクリプションかチェックしてください。How to check whether your license is perpetual or subscription


You have a subscription-based product:

  • Acronis True Image Subscription
  • Acronis Backup (Advanced) Subscription
  • Acronis Cloud Storage Subscription

Subscription-based products have an auto-renewal option, which means, you are automatically charged for the next subscription period and your subscription is extended for another year.

This article helps you to check whether auto-renewal is turned on and turn it off, if need be.

You want to activate Acronis True image and provide a serial number. The serial number is accepted, but you see this error message:

Activation required! Days remaining: 30

You try to resolve the issue by clicking Resolve issue or Enter serial number, but you see this message in the further steps:

The serial number is registered to another account.

Phone support for technical issues is available in Acronis Advantage (business/home products) and Pay-Per-Incident (home products) support programs.

You can view your orders and retrieve your serial numbers from your account at the Acronis website

If you have forgotten both e-mail and password, use THIS ARTICLE.

You want to log in to your Acronis account at, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.

Do the following:


If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.

Summary: registration process at the official Acronis web site

To delete your personal account, follow the steps:

1) Log into

2) Go to "Profile" tab

3) Click Delete Account

Account deletion is an irreversible operation and cannot be undone

4) Proceed to deletion

How to get Support on Acronis Website

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change the registration e-mail on Acronis website

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

以下のサブスクリプション ベースの製品のどちらかを持っている場合、この記事を適用できます:

  • Acronis True Image サブスクリプション
  • Acronis Backup (Advanced) サブスクリプション
  • Acronis Cloud Storage サブスクリプション

サブスクリプション ベースの製品には、自動更新のオプションがあります。つまり、次のサブスクリプション期間の支払いの請求が自動的に行われ、サブスクリプションはまた1年間延長されます。


We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily: