Login

Logging on a machine through RDP does not trigger the task scheduled to start on user logon

The recommendation is to set the task to run as Administrator

You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account

The user under which you are trying to log in does not have Administrator rights

管理者として実行するようにタスクを設定することをお勧めします

この資料は、以下の製品に該当します。

説明

*一部英語版の画面を使用していることをご了承願います。

バックアップ計画またはタスクを作成する場合は、管理者ログイン情報を使用することをお勧めします。

タスクを作成する際、デフォルトでは、コンピュータへのログインに使用した使用中のアクセスログイン情報、または Acronis エージェントでリモートコンピュータに接続する際に使用したユーザのアクセスログイン情報が設定されます。

The default credentials for Virtual Appliance-based installation are predefined. For Windows-based they are the ones of Administrator account of the machine with the Acronis Agent installed

Description of how to troubleshoot and fix the issue by enabling Exchange-aware option on the stage where login credentials are checked

Login to online backup fails with "The e-mail or password is incorrect."

バックアップ サービスへのログイン方法

この記事は以下に適用されます。

  • Acronis Backup Advanced for vCloud

概要

次を確認します。

When connecting to RHEV Manager, make sure you include domain in the user name

Summary:

Web Login Links are a MassTransit 6.0 feature which allows quick login access for web client users by providing a clickable web browser link in an email. This article describes how to configure and use these links as well as the security risks of the different types of email links when an email is intercepted by a third party.

For information on web login links for MassTransit 7, please refer to the Email Notification Tokens page.

Symptoms

  1. You start Acronis True Image and log in to your Acronis account or perform an operation that requires logging in to account.
  2. You receive this error:
    You have entered an incorrect e-mail or password. Please ensure that you type an e-mail and password for your Acronis account.

Solution

Check the e-mail and the password you have provided:

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change password for your account on Acronis website

登録に関する電子メールまたはパスワードをお忘れになった場合、次の情報をお持ちであれば、Acronis カスタマーサービスにお問い合わせいただくことなく情報を取得いただけます:

  • これまでに登録したプロダクトキーのいずれか1つ

    または

  • プロダクトキーとそれに対応する注文 ID。

ログイン情報を再取得するために、以下の手順に従ってください: 

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

Create two separate tasks if you are planning to back up local and network folders

A single-pass backup of an SQL instance will fail if the user does not have enough privileges to back up SQL databases

How to change the registration e-mail on Acronis website

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