Issue

You are backing up data to a network share, and Validation is enabled in the backup plan. A recovery point is created, however, during the validation operation the target network share became temporary unavailable.

The process hangs at 89% and you see an "Interaction required" message in the Status column. When you click the activity to see details, it says: "Network location is unavilable at the moment". When you click Retry, it gives you an error message: "Cannot resume a command because it is not paused".

You are backing up any data to a local drive or a network share of any type. Backup schedule is other than "Always incremental". Always incremental archives are not affected by this issue as this backup scheme produces archives of another type.

At some point when you already have a full backup and create subsequent backups, the process starts failing or producing a warning: "The archive is invalid or its type is unsupported."

Issue can also happen when trying to delete the backup.

You have a backup of a machine with large disks (usually 1 TB and larger). When you go to Web Restore Console to browse the files on the disk, you see the error:

Server is not available at the moment.

You create a backup plan with a pre-set template for schedule - "Weekly full, Daily incremental"

You expect to have only the set amount of full backups, but in fact each month one extra is generated on the first day of the month.

BitLockerで暗号化されたシステムをバックアップするために、Windows でイメージを作成する必要があります。

The product cannot access the hard disk drive to create a snapshot

When you press the Backup Monitor icon in the system tray, an error occurs: "An internal error has occurred".

You have a local backup file and you want to mount it in read-only mode as a local drive to browse the archive or to restore the data from it.

After you mount the volume, you go to browse it. Contents of the Volume are not what you have expected but some system files.

You are backing up several virtual machines with Acronis Agent for Hyper-V (installed on the Hyper-V host) or Acronis Agent for VMware (Windows) installed on a Windows machine connected to the ESX(i) host.

The backup plan is applied to a group of machines.

In a while, you receive an error message or an email notification about the error: "No backup items were resolved. GXT: The item provider has skipped the report of an item with key."

You are using a branded URL instead of the default cloud.acronis.com or DC-cloud.acronis.com.

You are backing up websites and/or mobile devices.

Once you log in to Backup Console to check the backups of your device/website or your customers' devices/websites, you try to check the recovery points, but receive an error message similar to the following:

Archive server error" and "JWT is issued by unregistered issuer

シナリオ

1. バックアップ計画を作成します。スケジュールを設定する際、「週単位で完全、日単位で増分」というプリセット テンプレートを選択します。

2. プリセット テンプレートによって設定されている完全バックアップ数に加えて、毎月初日にもう一つの完全バックアップが作成されます。

原因

これは製品の既知の問題です。毎月の最初のバックアップが完全バックアップになります。

ソリューション

Acronis Cyber Backup 12.5 の場合: この問題はビルド10130にて改修されておりますので、製品のアップデートを実行して下さい。

Acronis Cloud の場合: この問題は Acronis Cyber Cloud 8.0 で修正されています。製品を最新ビルドにアップデートしてください。

追加情報

アップデートしたくない場合は、回避策として、カスタムなバックアップ スキームでバックアップ計画を作成してください。

To back up the system encrypted with BitLocker you will need to create an image from Windows

Acronis Cyber Backup ソフトウェアでは、ディスクレベルの暗号化ソフトウェアによって暗号化されたパーティションのバックアップまたは復元に失敗することがあります。

Acronis Backup software may conflict with disk-level encryption software

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Update Acronis Scheduler and recreate the tasks

Incremental or differential backups are larger when performed after disk defragmentation or full restore

There are several reasons why an order cannot be processed at the moment

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