Issue

The product cannot access the hard disk drive to create a snapshot

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Instructions on how to troubleshoot and resolve issues with corrupt backups

The full version of Acronis Bootable Rescue Media uses Linux environment, the naming convention of which is different from Windows

Acronis ブータブルレスキューメディアの完全版は Linux 環境を使用しているため、名前付け規則が Windows とは異なります。

事例

  1. Acronis ブータブルレスキューメディア(完全版)から起動します。
  2. パーティションとドライブの文字が、Windows に表示されている文字と異なります。

原因

Acronis ブータブルレスキューメディアの完全版は Linux 環境を使用しています。そのためデフォルトの Linux 文字割り当て規則が適用されますが、この規則は Windows と異なる可能性があります。

解決法

必要なドライブやパーティションをサイズまたはラベルで特定してください。

例えば:

Contact Acronis Customer Central for a resolution

During an update or an upgrade the default value of the setting "Number of Simultaneous VM Backups" can become 0. As a result, machine backups cannot be performed

Click "Detect tape devices" to update the information about the attached tape devices

You are backing up several virtual machines with Acronis Agent for Hyper-V (installed on the Hyper-V host) or Acronis Agent for VMware (Windows) installed on a Windows machine connected to the ESX(i) host.

The backup plan is applied to a group of machines.

In a while, you receive an error message or an email notification about the error: "No backup items were resolved. GXT: The item provider has skipped the report of an item with key."

Process Monitor is a special Windows Sysinternals monitoring utility. It is used to diagnose certain software and compatibility issues.

You are backing up any data to a local drive or a network share of any type. Backup schedule is other than "Always incremental". Always incremental archives are not affected by this issue as this backup scheme produces archives of another type.

At some point when you already have a full backup and create subsequent backups, the process starts failing or producing a warning: "The archive is invalid or its type is unsupported."

Issue can also happen when trying to delete the backup.

You create a backup plan with a pre-set template for schedule - "Weekly full, Daily incremental"

You expect to have only the set amount of full backups, but in fact each month one extra is generated on the first day of the month.

To back up the system encrypted with BitLocker you will need to create an image from Windows

BitLockerで暗号化されたシステムをバックアップするために、Windows でイメージを作成する必要があります。

Update Acronis Scheduler and recreate the tasks

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