GroupLogic

Summary:

When a server running the MassTransit Engine runs low on available disk space, the MassTransit Engine will log a low disk space message to the MassTransit log.

This article describes how an administrator can modify the interval used for logging these messages.

Description:

The interval for how often a low disk space message is logged can be configured by a MassTransit administrator. By default, MassTransit logs low disk space messages once every 30 minutes.

To change the interval follow the steps below:

Question:

How can I export the MassTransit log?

Answer:

MassTransit administrators may want to export the log messages from MassTransit. To do this, do the following:

1. Run MySQL Administrator

2. Click on the "Backup" icon

3. Click "New Project" at the bottom of the window.

4. Name the project "Export MassTransit Log"

5. Select the "mtdatabase" item and use the right arrow to move it to the column on the right side of the window.

Summary:

This document outlines the process that users may follow to manually 'register' the MassTransit Web Assistant on Windows platforms.

This process is only necessary if the MassTransit Web Assistant has successfully installed, but will not instantiate when attempting to transfer files via web browser.

Summary:

The PDF linked below describes how to hide Priority folders from contacts that are receiving files from a MassTransit Enterprise, Premier, or Standard Server.

Question:

How can MassTransit be configured to support inbound FTP connections for file transfers?

 

Answer:

MassTransit servers support inbound connections via FTP. In order to support this, the following procedure is required:

1. Click the "Configuration" button from the MassTransit Navigation bar.

2. Click on the "Incoming Calls" tab, located in the upper-left hand corner of the Configuration window.

3. Click on the "Add" button to create an incoming call method.

Question:

How can individual FTP users access MassTransit mailboxes via URL?

Answer:

In order to access FTP-published mailboxes via URL, the username and password for that individual must be specified. If no username or password is provided in the URL, the FTP client will attempt to connect to the FTP resource anonymously. The username and password may be provided in the URL via the following method:

FTP://username:password@your.domain.com/

Question:

How can the MassTransit Application Client or Satellite Server connect to multiple Servers?

 

Answer:

The MassTransit Application Client and Satellite Server are designed to allow connections to a single MassTransit Server.

Generally, this is the server that had 'configured' the Application Client or Satellite Server, or has provided an MTCLIENT.CFG key file.

Symptoms:

When I drag certain files into the MassTransit plug-in using the Safari browser on Mac OS X 10.4.4, 10.4.5, or 10.4.6, Safari displays the contents of the files instead of sending them. Safari browser on Mac OS X 10.4, 10.5 and 10.6 versions reporting the same bug.

Steps to Reproduce:

Using Safari 2.0.3 on Mac OS X 10.4.4 or later, log into a MassTransit site to send files. Click the Drop Off tab and drag certain file types into the MassTransit plug-in, such as text or PDF files.

When transferring files from a Mac to a MassTransit server using Firefox's built-in HTTP file transfer support (without the MassTransit Plug-in), you will be able to select two file types that cannot actually be transferred using HTTP. The affected types (.app and .pkg files) are considered "bundles" or "packages" on Mac OS X. They normally look like a single file but are essentially folders containing multiple related files.

Summary:

MassTransit logs a "file not found" error when attempting to forward a file within a Forward To folder.
This occurs when the file sitting in a Forward To folder has been manually moved or deleted and is no longer present.

Summary:

When attempting to launch a MassTransit Satellite Server, the following error message is reported: Missing Hardware Key. Following this error message, MassTransit refuses to launch.

Description:

This behavior may result from a missing or corrupt MassTransit configuration file. This file, MTCLIENT.CFG is required in order for a licensed satellite server to launch properly.

This message primarily means that a TCP connection was initiated on a port that MassTransit was listening on (typically port 50000). After MassTransit has opened the socket, it begins to “probe” the remote destination for authentication. Here, it is determined whether the remote side is a legitimate MassTransit contact, and further, which contact is calling. If no information is passed during this “probing period,” the connection will eventually time out and produce this error message.

Summary:

MassTransit web users may be repeatedly prompted to "Enter Network Password" when attempting to access a MassTransit file transfer website hosted by Microsoft IIS. This dialog may appear prior to the display of any MassTransit web content, and may repeatedly appear throughout the user's MassTransit web session.

Summary:

MassTransit servers and clients may report an inability to connect to a remote destination that is configured to use an IP address reserved for private internets (networks).

Description:

Organizations that require network connectivity internally, but do not require network layer connectivity outside of that organization may choose to use IP addresses that have been reserved for private internets. As indicated in RFC 1918, the Internet Assigned Numbers Authority (IANA) has reserved three specific blocks for such private internets. These blocks include:

Summary:

The MassTransit Engine may inadvertently shut down, and will not properly restart. Within the Application Log of the Windows Event Viewer, the following error message may be displayed:

SA_Exception[xxxx]: DB_Files_Edit: Incorrect key file for table 'tablename'; try to repair it.
Commonly, tablename may be referenced as 'dfiles'

If an expired WinZip trial has prevented you from successfully opening ".zip" files downloaded with the MassTransit Web Client, you can tell Windows to stop using WinZip and instead decompress “.zip” files with Windows built-in decompressor. Once you have done this, you can locate the files you downloaded with MassTransit in your “Downloads” folder (this is the general default setting, you may have designated a different target folder) and doubling clicking them will decompress them immediately.

The problem

Summary:

This article provides directions on using Lingon to restart MassTransit for OS X in the case of a failure.

Question:

Why do I get the following error? TCP/IP Secure reports : error1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request:s23_srvr.c:385: (6776)

Answer:

This error can occur if your SSL protocols are not matched up. To verify these settings first check the SSL encryption level for Incoming calls on the MassTransit Server.

    From the MassTransit Administrator -

Symptom:

The MassTransit Engine on Microsoft Windows platforms terminates unexpectedly. The Windows Application Event Log reports the following error message:

"Invalid key file for table 'xxxxx'; try to repair it."

Steps to Reproduce:

The MassTransit Engine may terminate unexpectedly. Following this event, both the MassTransit Engine and the MySQL Server services will produce errors that are visible within the Application Log of the Windows Event Viewer.

Summary:

During a MassTransit file transfer, the following error message may be encountered:

Error - Transfer - Not sending file .DS_Store. End of File.

Description:

MassTransit versions 4.1 and later have been designed to ignore Unix and Macintosh system files that begin with a period '.' character. Files beginning with a period character will not be included in MassTransit file transfers.

Some examples of these files include:

Summary:

This article describes common pitfalls that users may encounter with the new Copy/Move Files action task introduced with MassTransit 5.1.

Description:

MassTransit 5.1 introduces a new action task that allows MassTransit to move or copy files to another location after certain events occur. This powerful feature can have unexpected side effects if improperly configured.

No Files Available

Summary:

The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1

Summary:

When attempting to connect to a remote MassTransit server, the following error message is reported:

Authentication Failed. The MassTransit server is declining calls from unknown MassTransit servers.

This message is displayed within a dialog box at connection time, and is reported in the MassTransit log.

Description:

This error message is generated when a MassTransit server receiving the call is configured to refuse connections from servers that have not previously placed calls with that server.

Question:

MassTransit reports "The hardware key has been removed", but my dongle is plugged in. What should I do?

Answer:

USB dongles occasionally stop responding. This behavior will result in repeated "The hardware key has been removed" messages when MassTransit is running, or "The hardware key could not be found" when trying to launch MassTransit.

Summary:

When setting up MassTransit connections between 2 sites, you can use the following method to verify MassTransit is listening for incoming calls.

Description:

From a command prompt type:

C:\>telnet xxx.xxx.xxx.xxx yyyyy
Where xxx.xxx.xxx.xxx is the public IP address
and yyyyy is the port MassTransit should be listening on.

If you get "WATSON!" MassTransit is listening on the IP and port you specified.

The following result means Mass Transit is NOT listening:

Summary:

When using the TCP/IP Secure communication method between two MassTransit entities, the following error message may result, following a failed connection attempt: TCP/IP Secure reports: error: 1408A0C1:SSL routines:SSL3_GET_CLIENT_HELLO:no shared cipher

There are two use-cases that can cause inadvertent recall of files archived via StorNext when using Mac OS X 10.4 clients.

The first is the use of Get Info to view file details.

The second is the use of Column View in Finder.

Both of the above read metadata utilizing methods that are unblockable by the ArchiveConnect software. The workaround for these two issues is to not use them; Get Info is an action that is user-initiated, and Column View is one of several options for viewing file lists in Finder. A better solution is to upgrade to a later version of Mac OS X.

Summary:

Yes, all MassTransit product types run natively on macOS as of version 4.2 to version 6.0.

Description:

The following describes macOS compatibility for other recent versions:

MassTransit Web Client

MassTransit Web Client versions 5.1 and later run natively on macOS.

MassTransit Servers in Compatibility Mode

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