Make sure you load the correct file, or copy and paste the activation code from the file


Describes how MassTransit file purging works, and explains that MassTransit does not actually delete the files on the disk - those must be removed manually or via an automated script.

For information on how to delete files on MassTransit 7 Servers, please refer to the MassTransit 7 documentation.


With continued use of a MassTransit server files being transferred will accumulate in the Sent and Received folder within a user's mailbox folder.

When transferring files from a Mac to a MassTransit server using Firefox's built-in HTTP file transfer support (without the MassTransit Plug-in), you will be able to select two file types that cannot actually be transferred using HTTP. The affected types (.app and .pkg files) are considered "bundles" or "packages" on Mac OS X. They normally look like a single file but are essentially folders containing multiple related files.

Update to the latest build or turn on snapshotting for file backup

File restore from backup archives located on tapes has been implemented in Acronis Backup & Recovery 11.5

Virtual Appliance does not support restore of files from a disk backup. If you need to restore files from a disk backup, please use Acronis Agent

When providing path to the folder that you want to exclude from backing up, you need to close it with a backward slash "\"

List of file systems supported by Acronis Backup & Recovery 11

As a workaround, manually specify where you would like to restore the files

This issue has been fixed, please update to the latest build. Restore the necessary by logging into Acronis Cloud from Windows

Backing up files with Acronis True Image 2014

アクロニス FTP サーバーへのファイルのアップロード方法


アクロニス FTP サーバーへファイルをアップロードしなければならない場合があります。FTP を使用するのは通常、ファイルが 5 MB より大きく、電子メールでは送信できない場合です。


A list of all supported file types for the mobile clients.

You can attach a file to your comment. The file size should be no more than 5 MB

Do the following, if you want to back up individual disk/partitions or files/folders.

On a Windows computer

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

この記事には、Acronisソフトウェアを使用せずにWeb Restoreでファイルやフォルダを復元する方法を紹介しています。

Regardless on what partition you install the product, you will always need to have enough free space on the system partition



  • アクロニス製品のすべての Windows エディション



Windows でアクロニス製品をインストールすると、システムパーティションに一時ファイルが作成されます。

これらの一時ファイルは、インストールに必要な製品ファイルが取り出されたものです。これは、ほぼすべての Windows 向け製品における標準的なインストール処理です。

How to collect Volume Shadow Copy Service (Volume Snapshot Service) log files


I am using Mac OS 8.1 and when I view files on my Acronis Files Connect (formerly ExtremeZ-IP) server, the file sizes are incorrect. What's wrong?



This problem is a known bug with Mac OS 8.1 and AppleShare Client 3.8. It's actually the result of an undocumented portion of the AFP protocol.


Attempting to rename or duplicate a file whose name is longer than 31 characters on an Acronis Files Connect (formerly ExtremeZ-IP) volume from a Mac OS X client causes the file name to be truncated to 31 characters.

Steps to Reproduce:

Copy a file with a long name to an Acronis Files Connect volume from a Mac OS X client. Attempt to rename the file, or duplicate it. The file name will be truncated.


When I tried to copy some files from one location to another on the server using the Macintosh Finder, I got an error message that said "FILENA~1.TXT" already existed. What's wrong?



Note:The following description applies to Mac OS 9 clients, or Mac OS X clients that are not running Acronis Files Connect (formerly ExtremeZ-IP) 3.0. Acronis Files Connect 3.0/Mac OS X clients can work with files longer than 31 characters.

Pre/post commands are executed before or after the whole backup process. Before/after data capture commands are executed during the backup process, right before and immediately after the snapshot

Create two separate tasks if you are planning to back up local and network folders

There are two installation file types: standard installer and web installer


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