Please contact Acronis Customer Central to get a special build with the timeout increased

Try running Checkdisk and updating Acronis drivers to resolve the issue

The product does not support different credentials for synched network folders

The issue may occur when you are installing the product on the machine that has traces of previous installations of Acronis True Image or Acronis Backup & Recovery 10

Make sure the backup slice you are trying to validate is in the same folder with the rest of the chain. If it is, this slice is probably corrupted. Please recreate it

The backup is on an external disk which is unavailable at the time of the validation

Back up your drive immediately and replace it at the first opportunity

Acronis True Image fails to create back up files that are on a network share

This has already been fixed. Please update to the latest build

Uninstall the product. And then install again

Set the correct credentials to fix the issue

Acronis True Image and Acronis Backup & Recovery cannot access FTP servers that do not confirm transfer completion after the LIST command or do not support MLST and MLSD commands

Adding a backup to list or at product start shows error "Failed to add the backup to the backup list. The folder contains a renamed copy of the same backup, or does not contain the last volume of the backup"

After deleting a centralized managed vault on tape, Acronis Backup & Recovery 10 will fail to recreate it

Unmount any backups that you have or reboot the machine to solve the issue

Add user to the "Bypass traverse checking" and "Act as part of the operating system" security policies

This is due to the lack of permissions on the account specified when adding the machine

Disable or update Bytemobile software on the machine to eliminate the issue. Also attempt to fix your LSP Layer or reset your winsock cache.

MS Virtual PC cannot boot from a .vhd disk larger than 127 GB

SELinux 3.7.19以降のバージョンに関する問題です。


  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition
  • Acronis Backup & Recovery 10 Server for Linux


  1. Acronis Backup & Recovery 10 GUIからバックアップをマウントしようとしています。
  2. 以下のエラーメッセージが表示され、マウントが完了しません:

    「TrueImageMount コマンド '{0}' を実行できませんでした。」


Compiling the necessary SnapAPI modules for Acronis Backup & Recovery 10 fails on Red Hat Linux Enterprise (RHEL) 5.4 and CentOS 5.4 systems

The most probable cause is that the Linux distribution is missing the 32-bit libraries



  • Acronis Backup & Recovery for vCloud


  1. VM の、元のロケーションへのリカバリを開始します。
  2. リカバリが完了する前に、操作を停止またはキャンセルします。
  3. 次に、同じ VM の、元のロケーションへのリカバリを新しく開始します。
  4. リカバリは正常に完了せず、リカバリ後のコンピュータがブートできなくても、リカバリは正常に完了したと表示されます。





This article describes the troubleshooting steps in case of a Virtual Appliance installation failure


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