Start the Acronis Scheduler2 Service to fix the issue

You need to have Order ID and a serial number to retrieve the registration E-mail

Make sure that Acronis Managed Machine Service runs under account that belongs to Administrators group

The product cannot access the hard disk drive to create a snapshot

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software


  1. You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
  2. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".


Method 1. Fix email notification settings


An attempt to install or update Acronis True Image fails with the following error message:

Installation has failed. Another installation is already in progress. Complete that installation before proceeding with this install.


There is already a different installation in progress - this could be any product, not necessarily Acronis.

Windows does not support multiple simultaneous installations.

問題を解決するために、VMware Tools を再インストールまたはアップデートします。


  1. ESX ホストで仮想コンピュータをバックアップするためにAcronis Backup 製品を使用しています。
  2. 次のいずれかのようなエラーメッセージが表示され、1 つまたは複数の仮想コンピュータのバックアップが失敗します:   

    「処理待ちのタスクが失敗しました(スナップショット作成処理が、停止した仮想コンピュータの I/O 解放の制限時間を超えたため、静止スナップショットを作成できません。)」


    「異常停止した仮想コンピュータでスナップショット作成操作が I/O を保持できる制限時間を超過したため、静止スナップショットを作成できませんでした。」


During an update or an upgrade the default value of the setting "Number of Simultaneous VM Backups" can become 0. As a result, machine backups cannot be performed

Please use file backup if you need to quickly recover a large amount of files as opposed to restoring an entire partition

Passive CCR copy must be reseeded after recovery to continue replication

Backup on Windows XP fails with error "Failed to create volume snapshot" if MS SQL Server is installed.

Command 'Cataloging Data' has failed. Cataloging fails with "An error has occurred in SQLite while using database file"

Installation of Acronis Agent for Linux fails with "Segmentation Fault". To fix this issue, transfer the installation files with WinSCP or via Samba share

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."


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