Failure

Install a new version of SnapAPI drivers with a fix

Make sure you have the latest Virtual Appliance hardware and that you have no more than two disks

When you boot a Hyper-V virtual machine from Acronis Bootable Media, do not move the mouse in the boot menu and use keyboard to select the necessary component to load

This is a known issue. Place the backup to a different location to mount it

Create a new backup plan to create backup of different type

The reason is that the backup was created with disabled VSS support

The two possible causes are: there are four primary partitions; the file system is corrupt

The issue has been fixed, please update to the latest build. As workaround delete the SQL Express base or a separate SQL Express instance.

Service is not started or is not completely initialized yet

The XML file that you are trying to import is not a backup plan or it is corrupted

As a workaround, restart the Acronis Management Server Service

Service is not started or is not completely initialized yet

This article applies to:

  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11

This article does not apply to later versions like Acronis Backup 11.5.

Symptoms and cause of this issue depends on an error message you receive.

Please select the suitable error message:

The issue has been fixed. Please update to the latest build. As a workaround, turn off UAC.

This article applies to:

  • Acronis Backup & Recovery 11
  • Acronis Backup & Recovery 10
  • Acronis Snap Deploy 3

Symptoms

  1. You install Acronis PXE Server and configure machines to boot from it;
  2. Machines fail to boot from Acronis PXE Server with the following error:

    Acronis Loader fatal error: At least 512 Kb of conventional memory required to start Acronis Loader

Cause

Incorrect work of Intel RAID in BIOS.

As a workaround, manually specify where you would like to restore the files

Please provide credentials or use a different mail server

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