この記事は以下に適用されます。
- Acronis Backup Advanced for vCloud
この記事は以下に適用されます。
This article applies to:
Check the e-mail and the password you have provided:
Acronis True Image 2019 is currently installed on a Mac.
You launch the program and it detects that a newer version of the software is available.
When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".
Known issue with the live update.
Symptoms
1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation"
2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error
The system cannot find the file specified
Example of installation log:
You receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."
Example:
2018-12-20T09:00:10:378-04:00 10916 I000101F8: Pending operation 173 started: 'Creating partition image'.
2018-12-20T09:00:11:190-04:00 10916 I00100000: Volume Tracker has failed to find changes on volume '\\?\Volume{5e2aeab2-ffb3-4dab-8444-54635f6a3367}\'.
All conditions must be true:
You receive an email notification about a failed backup.
You check Acronis True Image user interface and all indicates that all backups have completed successfully :
Error code: 507
Module: 64
LineInfo: a1d3981537c687b7
Fields: id : Backup_2013_05_23_08_00_20_414F.TIB, $module : disk_bundle_vs_37613
Message: Failed to open the backup archive by the ID.
--------------------
Error code: 1
Module: 64
本記事の対象製品:
Decompress files listed in the error message.
Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".
Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2021.
1. Backup to Acronis Cloud fails.
2. When you click on the red X or || icon to see details, one of the following messages is shown:
Backup to cloud fails with:
Error code: 207
Module: 161
LineInfo: 0x0B320396ADFE3CCC
Fields: {"$module":"disk_bundle_vsa64_1299","IsReturnCode":"1"}
Message: Failed to create an archive in location 'arl:/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'.
------------------------
Error code: 26
Module: 161
LineInfo: 0xA0F87A51D6F9CEE1