Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on What operating system you are using.

Instructions on how to troubleshoot and resolve issues with corrupt backups

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Network issues

1. Make sure the node with MGMT role assigned has Internet access.

2. Make sure the registration portal is available on the MGMT node.

Execute this command:
ping baas.acronis.com

If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node:

a) if FES role is enabled on the node, the list of the DNS servers should be equal to the one specified in FES role settings.

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.

About backup process

Backup process can be divided into several stages:

What should be checked if an Acronis Home product does not accept serial number

This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

Troubleshooting Acronis Backup and Recovery NIC detection issues


In some rare cases there can be some issues with network cards.

So here is the situation: You booted machine from Bootable Media and your NIC doesn't acquire DHCP address or doesn't enlisted as device


Follow step-by-step instructions below to troubleshoot the issue.



  • Acronis Backup (Acronis Backup & Recovery)



ハードウェアの制限(ハードウェアの変更以外に問題を修正する方法がない)や、システムとの競合が原因で製品のパフォーマンスが低下するなど、製品のパフォーマンスは様々な要素に依存します。 問題を解決するには、パフォーマンスのボトルネックを正確に理解する必要があります。 この資料では、さまざまな問題の原因を特定する方法を紹介します。



Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Troubelshoot tape usage issues

This article applies to:

  • Acronis Backup Advanced


Acronis Backup Advanced provides advanced capabilities in setting up tape storage and using it for backup and replication. Incorrect settings and usage may lead to unexpected results and problems. This article describes the Tape Management functionality, settings, contains correct and incorrect usage examples and provides troubleshooting steps for issue resolution.


  • Acronis Backup Advanced (Acronis Backup & Recovery)



  • ネットワークの問題
  • 不可欠のコンポーネントがインストールされていません
  • サービスが起動していません
  • ファイアウォールの問題




  • Acronis Backup Advanced (Acronis Backup & Recovery)




This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer


  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced)

まず、問題がコンピュータ データの正しくない表示にあることを確認してください。

Acronis 管理サーバーに表示されるデータが正しくないとき、多くの場合、実際の問題は表示ではなくエージェント自体がAcronis 管理サーバーに情報を送信しないことにあります。そのため、この記事の説明に従う前に、以下のステップを実行してください

MS Exchange のクラスタ、データベース・メールボックス・フォルダ・電子メールの検出に関する問題をトラブルシュートする方法


Instructions on how to troubleshoot and resolve issues with tape devices.

This article applies to:

  • Acronis Backup Advanced (Acronis Backup & Recovery)


When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.


Follow these steps to troubleshoot issues with backing up to magnetic tape media:

This article describes what is needed for successfull installation of Acronis SharePoint Explorer

Acronis 管理サーバー (AMS)のレポート機能に関する問題のトラブルシューティング


  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced) 11.5


Acronis 管理サーバーは、MS SQL データベースの中に各エージェントとそのステータスに関する詳細な情報を保存します。従って、データベースにクエリを実行することで、詳細なレポートを取得できます。しかも、このクエリを手動で作成し実行するより、自動的にクエリを実行しHTMLフォーマットで結果を表示する統合GUI機能を利用できます。レポート機能に問題が発生する場合、以下のトラブルシューティング ガイドに従ってください。

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.


Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

This article describes what to check first when unable to recover Site or Document using Acronis SharePoint Explorer

This article provides information on troubleshooting possible failures during Deduplication.

Deduplication is a complex process involving many operations and components and thus has a number of possible points of failure. In order to properly troubleshoot and resolve such issues, the first step is to find the exact point of failure. Once this clear, we have to collect the proper diagnostic information. Please follow the guide below in order to do this.

Select the situation that applies:

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and receive results in an HTML format. If you are facing issues with this reporting functionality, please follow the troubleshooting guide below.

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:


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