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Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.

About backup process

Backup process can be divided into several stages:

What should be checked if an Acronis Home product does not accept serial number

This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

Troubleshooting Acronis Backup and Recovery NIC detection issues

Introduction

In some rare cases there can be some issues with network cards.

So here is the situation: You booted machine from Bootable Media and your NIC doesn't acquire DHCP address or doesn't enlisted as device

Solution

Follow step-by-step instructions below to troubleshoot the issue.

様々なパフォーマンスに関連する問題のトラブルシューティング

本記事の対象製品:

  • Acronis Backup (Acronis Backup & Recovery)

はじめに

この資料では、バックアップ計画の実行に関連するサブタスクや操作(バックアップ、レプリケーション、ベリファイ、リカバリなど)に関するパフォーマンスに関するトラブルシューティングの手順を説明します。

ハードウェアの制限(ハードウェアの変更以外に問題を修正する方法がない)や、システムとの競合が原因で製品のパフォーマンスが低下するなど、製品のパフォーマンスは様々な要素に依存します。 問題を解決するには、パフォーマンスのボトルネックを正確に理解する必要があります。 この資料では、さまざまな問題の原因を特定する方法を紹介します。

解決策: 

I製品のパフォーマンスの改善については、頻繁に修正が行われているため、バックアップやその他の操作のパフォーマンスを最良の状態で実施するには、製品を最新ビルドにアップデートすることをお勧めします。

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Troubelshoot tape usage issues

This article applies to:

  • Acronis Backup Advanced

Introduction

Acronis Backup Advanced provides advanced capabilities in setting up tape storage and using it for backup and replication. Incorrect settings and usage may lead to unexpected results and problems. This article describes the Tape Management functionality, settings, contains correct and incorrect usage examples and provides troubleshooting steps for issue resolution.

本記事の対象製品:

  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced)

まず、問題がコンピュータ データの正しくない表示にあることを確認してください。

Acronis 管理サーバーに表示されるデータが正しくないとき、多くの場合、実際の問題は表示ではなくエージェント自体がAcronis 管理サーバーに情報を送信しないことにあります。そのため、この記事の説明に従う前に、以下のステップを実行してください

This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer

本記事の対象製品:

  • Acronis Backup Advanced (Acronis Backup & Recovery)

はじめに

接続の問題は、以下の要因によって発生することがあります: 

  • ネットワークの問題
  • 不可欠のコンポーネントがインストールされていません
  • サービスが起動していません
  • ファイアウォールの問題

ソリューション

接続の問題をトラブルシュートするには、以下の手順に従ってください:

本記事の対象製品:

  • Acronis Backup Advanced (Acronis Backup & Recovery)

 

ソリューション

Acronis管理サーバーへマシンを追加する際に問題が発生した場合、以下の手順に従い、問題のトラブルシューティングを行ってください。

Instructions on how to troubleshoot and resolve issues with tape devices.

This article applies to:

  • Acronis Backup Advanced (Acronis Backup & Recovery)

Introduction

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.

Solution

Follow these steps to troubleshoot issues with backing up to magnetic tape media:

Acronis 管理サーバー (AMS)のレポート機能に関する問題のトラブルシューティング

本記事の対象製品:

  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced) 11.5

はじめに

Acronis 管理サーバーは、MS SQL データベースの中に各エージェントとそのステータスに関する詳細な情報を保存します。従って、データベースにクエリを実行することで、詳細なレポートを取得できます。しかも、このクエリを手動で作成し実行するより、自動的にクエリを実行しHTMLフォーマットで結果を表示する統合GUI機能を利用できます。レポート機能に問題が発生する場合、以下のトラブルシューティング ガイドに従ってください。

This article describes what is needed for successfull installation of Acronis SharePoint Explorer

MS Exchange のクラスタ、データベース・メールボックス・フォルダ・電子メールの検出に関する問題をトラブルシュートする方法

本記事の対象製品:

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

This article describes what to check first when unable to recover Site or Document using Acronis SharePoint Explorer

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.

Solution

Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

This article provides information on troubleshooting possible failures during Deduplication.

Deduplication is a complex process involving many operations and components and thus has a number of possible points of failure. In order to properly troubleshoot and resolve such issues, the first step is to find the exact point of failure. Once this clear, we have to collect the proper diagnostic information. Please follow the guide below in order to do this.

Select the situation that applies:

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and receive results in an HTML format. If you are facing issues with this reporting functionality, please follow the troubleshooting guide below.

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

Several factors can cause a connection issue:

  • Network problem
  • Crucial services are not installed
  • Services not started
  • Firewall issue

Follow these steps to troubleshoot connection issues:

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.

Follow these steps to troubleshoot issues with backing up to magnetic tape media:

This article informs about supported Microsoft Exchange versions and provide steps to troubleshoot issue with installation failing with error “MS Exchange server is not installed or has an unsupported version".

Follow these steps to troubleshoot issues with “MS Exchange server is not installed or has an unsupported version" errors during installation of Acronis Agent for MS Exchange.

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

Centralized plan creation provides unexpected result such as plan is not showing in GUI at all

Cause:
AMS SQL database probably hit limit of 4 GB and no data can be added there.

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