Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Troubelshoot tape usage issues

This article applies to:

  • Acronis Backup Advanced


Acronis Backup Advanced provides advanced capabilities in setting up tape storage and using it for backup and replication. Incorrect settings and usage may lead to unexpected results and problems. This article describes the Tape Management functionality, settings, contains correct and incorrect usage examples and provides troubleshooting steps for issue resolution.


  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced)

まず、問題がコンピュータ データの正しくない表示にあることを確認してください。

Acronis 管理サーバーに表示されるデータが正しくないとき、多くの場合、実際の問題は表示ではなくエージェント自体がAcronis 管理サーバーに情報を送信しないことにあります。そのため、この記事の説明に従う前に、以下のステップを実行してください

This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer


  • Acronis Backup Advanced (Acronis Backup & Recovery)



  • ネットワークの問題
  • 不可欠のコンポーネントがインストールされていません
  • サービスが起動していません
  • ファイアウォールの問題




  • Acronis Backup Advanced (Acronis Backup & Recovery)




Acronis 管理サーバー (AMS)のレポート機能に関する問題のトラブルシューティング


  • Acronis Backup Advanced (Acronis Backup & Recovery Advanced) 11.5


Acronis 管理サーバーは、MS SQL データベースの中に各エージェントとそのステータスに関する詳細な情報を保存します。従って、データベースにクエリを実行することで、詳細なレポートを取得できます。しかも、このクエリを手動で作成し実行するより、自動的にクエリを実行しHTMLフォーマットで結果を表示する統合GUI機能を利用できます。レポート機能に問題が発生する場合、以下のトラブルシューティング ガイドに従ってください。

This article describes what is needed for successfull installation of Acronis SharePoint Explorer

MS Exchange のクラスタ、データベース・メールボックス・フォルダ・電子メールの検出に関する問題をトラブルシュートする方法


While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

This article describes what to check first when unable to recover Site or Document using Acronis SharePoint Explorer

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.


Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

This article provides information on troubleshooting possible failures during Deduplication.

Deduplication is a complex process involving many operations and components and thus has a number of possible points of failure. In order to properly troubleshoot and resolve such issues, the first step is to find the exact point of failure. Once this clear, we have to collect the proper diagnostic information. Please follow the guide below in order to do this.

Select the situation that applies:

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and receive results in an HTML format. If you are facing issues with this reporting functionality, please follow the troubleshooting guide below.

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:

Several factors can cause a connection issue:

  • Network problem
  • Crucial services are not installed
  • Services not started
  • Firewall issue

Follow these steps to troubleshoot connection issues:

This article informs about supported Microsoft Exchange versions and provide steps to troubleshoot issue with installation failing with error “MS Exchange server is not installed or has an unsupported version".

Follow these steps to troubleshoot issues with “MS Exchange server is not installed or has an unsupported version" errors during installation of Acronis Agent for MS Exchange.

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

Centralized plan creation provides unexpected result such as plan is not showing in GUI at all

AMS SQL database probably hit limit of 4 GB and no data can be added there.

This article describes what steps should be taken when unable to retrieve SharePoint data from backup, while database is visible in backup.

In case if unable to find SharePoint data in backup, please refer to following article: Acronis SharePoint Explorer: Unable to find SharePoint data in backup

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

This article provides instructions on how to troubleshoot and resolve issues with slow backup to a deduplicating vault.

Follow these steps to troubleshoot slow deduplication:

Microsoft SharePoint uses Microsoft SQL server to keep its data in SQL databases.

This article will be updated with known issues and troubleshooting information. For now, if you are facing any incorrect or incomplete results of SharePoint data recovery, please collect the following information and contact Acronis Customer Central.

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

This article looks at troubleshooting performance issues in Acronis True Image.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. Always make sure you are troubleshooting perfomance issues with the latest build of the product (if it is possible).

Errors during recovery can happen for a number of different reasons and this article will help troubleshoot and resolve such issues. 


If you are having any sort of issue during recovery, always validate the archive as the first step. If validation find a problem with your archive please follow the instructions in this article.


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