This article describes what is needed for successfull installation of Acronis SharePoint Explorer

MS Exchange のクラスタ、データベース・メールボックス・フォルダ・電子メールの検出に関する問題をトラブルシュートする方法


This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.


Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and receive results in an HTML format. If you are facing issues with this reporting functionality, please follow the troubleshooting guide below.

Several factors can cause a connection issue:

  • Network problem
  • Crucial services are not installed
  • Services not started
  • Firewall issue

Follow these steps to troubleshoot connection issues:

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

This article describes what to check first when unable to recover Site or Document using Acronis SharePoint Explorer

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

Centralized plan creation provides unexpected result such as plan is not showing in GUI at all

AMS SQL database probably hit limit of 4 GB and no data can be added there.

This article describes what steps should be taken when unable to retrieve SharePoint data from backup, while database is visible in backup.

In case if unable to find SharePoint data in backup, please refer to following article: Acronis SharePoint Explorer: Unable to find SharePoint data in backup

This article informs about supported Microsoft Exchange versions and provide steps to troubleshoot issue with installation failing with error “MS Exchange server is not installed or has an unsupported version".

Follow these steps to troubleshoot issues with “MS Exchange server is not installed or has an unsupported version" errors during installation of Acronis Agent for MS Exchange.

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

This article provides information on troubleshooting possible failures during Deduplication.

Deduplication is a complex process involving many operations and components and thus has a number of possible points of failure. In order to properly troubleshoot and resolve such issues, the first step is to find the exact point of failure. Once this clear, we have to collect the proper diagnostic information. Please follow the guide below in order to do this.

Select the situation that applies:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

Microsoft SharePoint uses Microsoft SQL server to keep its data in SQL databases.

This article will be updated with known issues and troubleshooting information. For now, if you are facing any incorrect or incomplete results of SharePoint data recovery, please collect the following information and contact Acronis Customer Central.

This article provides instructions on how to troubleshoot and resolve issues with slow backup to a deduplicating vault.

Follow these steps to troubleshoot slow deduplication:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Errors during recovery can happen for a number of different reasons and this article will help troubleshoot and resolve such issues. 


If you are having any sort of issue during recovery, always validate the archive as the first step. If validation find a problem with your archive please follow the instructions in this article.




異なるハードウェアへリカバリする場合は、リカバリ元とリカバリ先のディスクが同じ論理セクタサイズであることを確認してください。詳細については、Advanced Format(4K セクタ)ハード ディスクのサポートを参照してください。 





Make sure that your problem appears during file-level backup only. This is the case if you also tried to run a Disk level backup

  • of the same source (e.g. backup of the whole C: drive)
  • to the same destination (e.g. to the same folder).
  • with the same backup settings (VSS, etc)

and in the result the disk level backup worked. In this case check for known issues.

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:


The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later (for example, if you run a backup, but it fails with a connection error).

1. Download the Connection Verification Tool and unpack it.

Collect information for investigation of operating system lockups



  • Acronis ソフトウェア





OS のハングアップとは、ユーザーがどの操作を実行しようとしてもシステムが反応しない状態です。例えば、Caps LockまたはNum Lockを押しても(キーボードにLEDがある場合)キーボードのLEDが点灯しません。(!)注意:OSがまだロードされていない場合(ユーザーがまだ ログインしていない場合)、OSのハングアップとは違います。この場合、問題の詳細説明を提供し、Acronis カスタマーセンターへお問い合わせください。 




  1. 説明 で、インストールのガイドラインを確認します。
  2. 発生した問題が既知の問題 に入っているかどうか、チェックします。
  3. 問題をトラブルシュート、解決するために、トラブルシューティング へ進みます。


Acronis Backup のエディションによって、製品のコンポーネントは様々な方法でインストールできます。使用する環境のサイズや構成によって、以下の一つを選んでください: 

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you to receive:

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

If there are problems reaching the Acronis Files Advanced Gateway service from the Acronis Files Advanced web admin, please use the following troubleshooting approach:

This article provides information on troubleshooting possible problems with validation.


  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11
  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis vmProtect 8
  • Acronis vmProtect 9
  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis





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