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This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to an Acronis Agent or an assigned license was lost by an Agent.

Every Management Agent (Agent for Windows, Linux, Hyper-V or ESX) requires a license to perform backup and restore operations. Other components do not require a license.

This article cover errors and failures during disk management operations in Acronis Backup, including cloning, conversion and volume deletion/creation issues. It provides possible causes for the errors and how to troubleshoot the issues.

Follow these steps to troubleshoot Email Notification Issue

  1. Get familiar with technology in the About part.
  2. Check for known issues in the Known issues part.
  3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts:

To be able to back up a machine to the online storage, you need to purchase and activate a subscription to the Acronis Backup to Cloud (Acronis Backup & Recovery Online) service.

Follow these steps to troubleshoot Subscription Activation Issues:

1. Prerequisites

Complete all steps before proceeding to error troubleshooting step.

1.1. Product matches subscription

To be able to use Acronis Backup to Cloud (Acronis Backup & Recovery Online) subscription Acronis software should be installed.

Follow these steps to troubleshoot Consolidation Issue

Mailbox-level backup - is a type of backup that stores contents of Exchange mailboxes and/or public folders.

Acronis Backup accesses the contents using Messaging Application Programming Interface (MAPI), so backing up multiple mailboxes may take a long time.  Backing up at a mailbox level makes sense when you need to frequently back up a small number of mailboxes. Otherwise, consider a database-level backup (Information Store backup).

This article provides instruction for troubleshooting recovery and conversion to virtual machine failures in Acronis Backup (Acronis Backup & Recovery).

Follow these steps to troubleshoot the recovery and conversion to virtual machine:

This article looks at troubleshooting performance problems of the different sub-tasks and operations involved in running a backup plan: backup, replication, validation, recovery etc. 

Performance depends on a lot of factors. For example, it could be hardware limitations that cannot be fixed without changing the hardware or the product under-performing due to conflicts with the system which have to be fixed by Acronis development. So it is important to make sure the performance bottleneck is understood exactly. This article aims to help you do just that. 

This article looks at troubleshooting GUI performance issues with Acronis products.

In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance

Do the following to troubleshoot an issue with activating Acronis Startup Recovery Manager:

This article describes how to handle issues with Initial Seeding backup creation.

Follow these steps to troubleshoot Initial Seeding Backup:

  1. Get familiar with technology of the Initial Seeding in the About part.
  2. Follow to Troubleshooting part to troubleshoot and resolve the issue.

About

Initial Seeding is an extra service with which you can send your backup to Acronis via regular post and have it uploaded.

This article provides information on troubleshooting possible problems with file/partition/mail recovery.

Depending on the issue you are facing navigate to the corresponding section below.

Partition recovery fails

Follow these steps to perform the recovery (or to localize the issue in case further investigation is needed):

How to solve e-mail notifications issues.

Always make sure you have the latest build of the product.

Symptoms

  1. In Acronis True Image you set up E-Mail notifications on operation results;
  2. E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.

Known issues

Possible reasons for e-mail notifications issues can be:

Instruction on how to troubleshoot and resolve issues with Acronis Universal Restore or Acronis Universal Deploy

About Universal Restore and Universal Deploy

Universal restore technology is intended to provide ability to boot operating system after migration to dissimilar hardware. Most common issues are related to non-bootable operating system after restore with Universal Restore.

Acronis Universal RestoreまたはAcronis Universal Deployに関する問題をトラブルシュートし、解決する方法

本記事の対象製品:

  • Acronis Backup (Acronis Backup & Recovery)
  • Acronis True Image
  • Acronis Snap Deploy

はじめに

Universal Restore と Universal Deploy について

Universal Restore 技術は、異なるハードウェアに移行してもオペレーティングシステムを起動できるためのものです。この技術に関する最も一般的な問題は、Universal Restoreを使ってリカバリしてからオペレーティングシステムが起動しなくなることです。 

本記事の対象製品:

  • Acronis True Image 2016
  • Acronis True Image Cloud (2016発売)
  • Windows

この記事には、使用するAcronis製品に、Acronis Cloudに関する問題が発生した場合の解決方法を説明しています。

この記事の対象製品:

Follow these steps to troubleshoot a Cataloging Issue

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

OSのクラッシュ(異常終了)をトラブルシュートする方法

本記事の対象製品:

  • Acronis ソフトウェア

はじめに

Acronis 製品はオペレーティングシステムのストレージシステムを非常に低レベルで扱いますから、このレベルでの様々な競合によってバックアップ(または、他の操作)中にオペレーティングシステムがクラッシュする僅かなリスクがあります。クラッシュをトラブルシュートするには、使用するOSによって以下の手順のいずれかに従ってください。

ソリューション

これらのクラッシュはいつも低レベルのシステム競合によって発生するので、一般的なソリューションがありません。各クラッシュは、個別に調べる必要があります。クラッシュをトラブルシュートするには、以下の手順に従ってください。使用するシステムによって手順が異なりますので、まずは適切なセクションを選んでください: 

カタログ作成の問題を解決するために、以下の手順に従ってください:

  1. カタログ作成の技術の説明 を確認します。
  2. 既知の問題 で、既に知られている問題かどうか確認します。
  3. 問題を解決するために、 トラブルシューティング に移動します。

Expand All / Hide All

この記事には、ライセンスの割り当てに関する問題(Acronis エージェントにライセンスが割り当てできない場合、また、割り当てたライセンスがエージェントに失われた場合)をトラブルシュートする方法について説明しています。

本記事の対象製品:

  • Acronis Backup (Acronis Backup & Recovery) 11.5

説明

各管理エージェント(エージェントfor Windows、Linux、Hyper-V または ESX)は、バックアップと復元の操作を実行するためにライセンスを必要としています。ほかのコンポーネントには、ライセンスを必要としません。

Advanced エディションのライセンスは、ライセンスサーバーによって管理されます。詳細については、Acronis ライセンスサーバーの使用 をご参照ください。

既知の問題

この記事には、Acronis True Imageでのパフォーマンス問題のトラブルシューティング方法が記載されています。

原則として、パフォーマンスの最適化を図り、絶えずAcronis製品をアップデートしています。それで、バックアップ最高パフォーマンスのために、最新ビルドにアップグレードすることをお勧めします。パフォーマンス問題をトラブルシュートする時、なるべく製品の最新ビルドを使うようにしてください。 

前提条件

まず最初に、お客様の場合には使用している製品のハードウエアリソースの使用量がその通常のパラメータ値を超えるかどうか、確認する必要があります。そのために、製品資料に記載されている最小システム要件をご参照ください。

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article.

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on What operating system you are using.

Instructions on how to troubleshoot and resolve issues with corrupt backups

Network issues

1. Make sure the node with MGMT role assigned has Internet access.

2. Make sure the registration portal is available on the MGMT node.

Execute this command:
ping baas.acronis.com

If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node:

a) if FES role is enabled on the node, the list of the DNS servers should be equal to the one specified in FES role settings.

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

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