To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format

Using Acronis Archive Resorter you can recover the backup archives from a corrupt or deleted Acronis Backup Server

Reactivate Linux loader after the cloning

Click "Refresh" to re-index the archive and have it detected correctly

This has already been fixed. As a workaround, you can also reindex the vaults





Avoid mounting in read/write mode several partitions from one backup archive at the same time in Linux. Also avoid mounting one partition to several directories at the same time in Linux. This will corrupt the incremental slices

If Acronis Bootable Media of Acronis vmProtect 6 does not detect your physical machine's RAID disks, it will corrupt the RAID

To fix the issue, recreate all backup settings

Using memtest to check if the machine's memory is healthy

Backup fails with "Operation with partition '0-0' was terminated. Details: The archive is corrupted (0x70020) Tag"

You may need to do a sector-by-sector restore of a disk backup if it has a file system that was corrupted before the backup was made

Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue

Make sure the USB device is not disconnected during backup

Backup to unmanaged vault fails if the XML file with archive metadata is corrupt


The following conditions are met:

To replace the damaged backup DVD/backup USB please send the reshipment request to Cleverbridge

Check the disk for errors and install the latest driver update

Instructions on how to troubleshoot and resolve issues with corrupt backups


Acronis software may give errors, freeze or produce other undesired effects when there are issues with parts of the computer environment it operates in:


Disk partitions, file systems