You attempt to connect to the Web Console that runs as a Virtual Appliance on your ESX(i) Host. The connection will not be established or it takes several minutes in order to load the UI of the Web Console. You can reinstall the Virtual Appliance or one specific log to solve this issue.

Disable or update Bytemobile software on the machine to eliminate the issue. Also attempt to fix your LSP Layer or reset your winsock cache.

Wait 10 minutes after service start, clean up databases

This article applies to:

  • Acronis Backup Advanced 11.5

A short overview of the network connections between Acronis OS Deploy Server and Acronis Snap Deploy Agent during image deployment process

Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue

When connecting to RHEV Manager, make sure you include domain in the user name


The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1


This article describes how to resolve the "Failed to Connect to server; FILES COMMAND not found" error that occurs with MassTransit plugin. This error only occurs when MTWeb is running on HTTPS. Additionally the error is encountered only when using Internet Explorer on Windows.



Users receive "Failed to connect to server; FILES COMMAND not found" error after logging into MTWeb using Internet Explorer on Windows.



MassTransit servers and clients may report an inability to connect to a remote destination that is configured to use an IP address reserved for private internets (networks).


Organizations that require network connectivity internally, but do not require network layer connectivity outside of that organization may choose to use IP addresses that have been reserved for private internets. As indicated in RFC 1918, the Internet Assigned Numbers Authority (IANA) has reserved three specific blocks for such private internets. These blocks include:

This is a known limitation with staging. You can only set options for the first backup location

Service is not started or is not completely initialized yet

Incorrect user name and password for the target machine have been specified

Issue is fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Restart the "Acronis Managed Machine Service" to fix the issue

Service is not started or is not completely initialized yet

This article applies to:

  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11

This article does not apply to later versions like Acronis Backup 11.5.

Symptoms and cause of this issue depends on an error message you receive.

Please select the suitable error message:

Wireshark を使用すると、ネットワークトレースログを収集することができます。


ネットワークトレースログは、ネットワーク接続に関する問題のトラブルシューティングに役立ちます。ログは、Wireshark ソフトウェアを使用して取得および表示することができます。


You can boot the machine from Acronis Bootable Media and manage it locally or remotely

The required component is not present on the target machine or the required component's service is not started

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.