I am having issues cloning a clustered VM from Acronis Manager Datacenter. What might be causing this, and how do I fix it?


This issue can happen when the host agents are having difficulties identifying the management server. To address this, please reinstall the Management Service and use FQDN or IP address in the connection setup (instead of host name as shown below).


For Acronis True Image 2021 Build 33610 installed on macOS 11 Big Sur, disk cloning is not available for disks with macOS 11 Big Sur and macOS 10.15 Catalina. 

We want to make sure that we deliver a product where all functions work flawlessly. To meet this target, Acronis put increased effort into polishing the cloning function. Additional development time was required due to extensive changes in macOS 11 Big Sur architecture.



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Acronis 製品はオペレーティングシステムのストレージシステムを非常に低レベルで扱いますから、このレベルでの様々な競合によってバックアップ(または、他の操作)中にオペレーティングシステムがクラッシュする僅かなリスクがあります。クラッシュをトラブルシュートするには、使用するOSによって以下の手順のいずれかに従ってください。



Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

If you have decided to replace the hard disk of your laptop with a new one, you can use Acronis True Image to do the cloning.