Backup fails

The issue has been fixed in Acronis Backup 11.7, please update the product to the latest build.


  1. You are backing up your Domain Controller with a single-pass backup.
  2. Backup fails with:

Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields: $module : disk_bundle_vs_38573


  • Acronis Backup Advanced 11.5 for Active Directory
  • Acronis Backup 11.5 for Windows Server Essentials
  • Acronis Backup 11.5 for VMware/Hyper-V/RHEV/Citrix XenServer/Oracle VM

User specified in the backup plan does not have enough privileges for backup on the source machines. Add required privileges.


1. 「内部エラー」というメッセージが表示され、バックアップに失敗します。


1. Backup fails with "Internal error"


When a backup ends with an error status (backup is not created), Acronis True Image displays a short error message in the product interface, and writes the details in a text log file (“full log”).

To see the short error message do either of the following: