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本記事の対象製品:

  • Acronis True Image 2015
  • Acronis True Image 2014

概要

この記事は、スタートアップリカバリマネージャ(ASRM)に関する問題の解決方法を説明しています。

ソリューション

スタートアップリカバリマネージャをアクティブ化しようとしている時、問題が発生した場合、以下のステップを実行してください:

Acronis True Imageでのディスク管理に関する問題のトラブルシューティング

本記事の対象製品:

  • Acronis True Image 2015
  • Acronis True Image 2014

はじめに

この記事の対象は、Acronis True Imageでのディスク管理(クローン化、変換、ボリューム削除・作成など)のときに発生した様々な問題です。このような問題の一般的な原因や解決方法を説明しています。 

ソリューション:

(!)まず、注意しなければいけないのは、この手順を実行すると、データ損失の可能性があることです。ディスクやボリュームの構造破損、データの損失を避けるために、必要な予防策をすべて講じる必要があります。以下の簡単なルールに従ってください: 

本記事の対象製品:

  • Acronis True Image 2016, Acronis True Image Cloud (2016 リリース)
  • Acronis True Image 2014 (または、それ以前のバージョン)

はじめに

この記事には、Try&Decide 機能に関する問題をトラブルシュートする方法を紹介しています。

ソリューション

適切なトラブルシューティング手順を選択し、それに従ってください:

Do the following to troubleshoot an issue with activating Acronis Startup Recovery Manager:

This article cover errors and failures during disk management operations in Acronis True Image, including cloning, conversion and volume deletion/creation issues. It provides possible causes for the errors and how to troubleshoot the issues.

Introduction

Before anything else, be aware that these operations can lead to data loss! To avoid any possible disk and volume structure damage or data loss, please take all necessary precautions and follow these simple rules:

This article cover errors and failures cases with System clean-up in Acronis Cyber Protect Home Office (formerly Acronis True Image). It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible).

This article provides information on how to troubleshoot issues with Try&Decide feature.

Prerequisites

If you have Boot Order Lock or a similar boot order protection feature on your computer, disable it before using Try&Decide, as it can interfere with the software's ability to take actions after reboot.

Product may hang under specific circumstances.

There are 2 types of hanging:

  • Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside.
  • Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again.

Usually when a software hangs its process uses either 100% of CPU (especially when it is infinite loop) or does not use CPU and does not change RAM usage at all (Actual hanging). Still it is difficult to make sure if the software hangs or not. The above means that usually 1 dump is not enough because if that is Infinite Loop – the developers will see that software is working and there is no problem inside. So in order to troubleshoot application lockups you need about 5 dumps collected one after another. A Process Monitor Log will also be useful especially if it actually turns out to be an Infinite Loop.

Please note that an application lockup does not necessarily mean the software is completely unresponsive. A process can hang (e.g. service_process.exe hangs and a backup is stuck), but you can still browse vaults, create new plans etc.

Define the hanging process using Windows Task Manager. In some cases multiple processes are involved in an operation. In this case the hang of 1 process can be caused by some operations in another process. In this case you need  to collect memory dumps of all processes involved in the operation. E.g. if a backup to Acronis Storage Node hangs, you need to collect a dump of service_process of the agent as well as StorageServer.exe process on ASN machine.