ATIH - バックアップ
本記事の対象製品：
- Acronis True Image 2015
- Acronis True Image 2014
はじめに
NAS検出に関する問題は特殊な状況によって発生します。具体的な原因を調べるために、Acronisシステムレポートと問題の再現時に収集されたWiresharkログが必要です。また、Acronis製品の最新ビルドを使用していることを必ず確認してください。
ソリューション
既知の問題：
同じ認証情報で同じNAS共有をWindowsエクスプローラで開けるかどうかチェックしてください。Windowsエクスプローラにも開けない場合、発生した問題がAcronis True Imageに関連しないことが分かります。
使用するNASが名前で検出できない場合、名前ではなくIPアドレスで指定してみてください。
情報収集
本記事の対象製品：
- Acronis True Image 2015
- Acronis True Image 2014
概要
設定された電子メール通知が送信しない場合の解決方法。
注意：Acronis製品の最新ビルドを使用してください。
事象
- 動作結果をメールで通知するように、Acronis True Imageを設定します。
- 次のメッセージが表示され、メール送信にエラーが発生します： Cannot send e-mail. The possible reason might be incorrect e-mail settings. (メール送信ができません。考えられる原因は、メール設定にあります。）
ソリューション
問題を解決するために、以下のステップに従ってください：
Acronisスケジューラに関する問題の切り分け方法と解決法
- Acronis Backup & Recovery 10
- Acronis Backup & Recovery 11
- Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
- Acronis vmProtect 8
- Acronis vmProtect 9
- Acronis True Image 2015
- Acronis True Image 2014
- True Image 2013 by Acronis
概要
Acronisスケジューラは、スケジュールされたAcronisタスクを管理するツールです。バックアップ計画やタスクでスケジュールされたバックアップが設定した通りに実行されない場合は、以下の方法に従い事象の切り分けを行い、根本原因を特定し、可能な場合は問題を解決します。
Introduction
This article describes how to run existing Acronis True Image backup tasks from command line.
Prerequisites
You need to have a configured backup job in True Image graphical user interface (GUI) before you can run it from command line. It is not possible to configure a new backup job from scratch from command line or modify settings of already set up tasks.
Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.
About backup process
Backup process can be divided into several stages:
Follow these steps to troubleshoot Consolidation Issue
How to solve e-mail notifications issues.
Symptoms
- In Acronis Cyber Protect Home Office, Acronis True Image you set up E-Mail notifications on operation results;
- E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.
Known issues
Possible reasons for e-mail notifications issues can be:
Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible.
Follow these steps to troubleshoot Acronis Scheduler issues:
Instructions on how to troubleshoot and resolve issues with corrupt backups
Product may hang under specific circumstances.
There are 2 types of hanging:
- Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside.
- Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again.
Usually when a software hangs its process uses either 100% of CPU (especially when it is infinite loop) or does not use CPU and does not change RAM usage at all (Actual hanging). Still it is difficult to make sure if the software hangs or not. The above means that usually 1 dump is not enough because if that is Infinite Loop – the developers will see that software is working and there is no problem inside. So in order to troubleshoot application lockups you need about 5 dumps collected one after another. A Process Monitor Log will also be useful especially if it actually turns out to be an Infinite Loop.
Please note that an application lockup does not necessarily mean the software is completely unresponsive. A process can hang (e.g. service_process.exe hangs and a backup is stuck), but you can still browse vaults, create new plans etc.
Define the hanging process using Windows Task Manager. In some cases multiple processes are involved in an operation. In this case the hang of 1 process can be caused by some operations in another process. In this case you need to collect memory dumps of all processes involved in the operation. E.g. if a backup to Acronis Storage Node hangs, you need to collect a dump of service_process of the agent as well as StorageServer.exe process on ASN machine.