ウイルス対策ソフト

Antivirus
Anti virus

Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher

While attempting to install LogMeIn Antivirus to a machine that has Acronis Cyber Protect Cloud (build 22210 or newer) already installed the installation fails with:

Installation failed! LogMeIn Antivirus cannot be successfully installed.

or

Bitdefender installation failed Bitdefender could not be installed because it is already existing security software is installed: Acronis Cyber Protect

Acronis Cyber Protect Cloud : Azure Code Signing Requirement for Antivirus and Anti-Malware Protection

Issue

As of Windows 11, version 21H2, Microsoft introduced the Azure Code Signing requirement for all Antivirus and Anti-Malware Protection vendors.

Azure Code Signing ensures that your Windows workload is secure and compliant by establishing the identity of the application publisher. It also verifies application integrity, ensuring it has not been modified since publication.

Acronis Cyber Protect Home Office, Acronis True Image 2021: Installation of third-party Antivirus fails if Acronis Cyber Protect Home Office, Acronis True Image 2021 is installed

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Cyber Protect Home Office/Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis Cyber Protect Home Office/Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below:

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