アカウント

How to change the registration e-mail on Acronis website

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).

First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

What is Acronis account and how to create one

Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.

How to change password for your account on Acronis website

Log into your account at Acronis website and check the "Maintenance" column.

Symptoms

Application-aware backup of SQL databases finishes with the following warning:

Cannot get the file list of Microsoft SQL database '...'. 

How to subscribe to or unsubscribe from Acronis Newsletters or E-mail offers

If you use the subscription-based version of Acronis True Image 2018/2019/2020, you can manage the licenses manually at the Acronis website.

1. Go to https://account.acronis.com/, and then sign in with your Acronis account.

2. In the Products section, find Acronis True Image Essential, Premium or Advanced, and then click Manage:

事象

SQL データベースのアプリケーション認識型バックアップを行う際、以下の警告が表示されます:

「Microsoft SQL データベース '...' のファイル一覧を取得できません。」

You start Acronis True Image and provide credentials to your Acronis account.

Signing in fails with this error:

An error occurred while signing in. Please try again later.

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