AB - Pre/Post-Backup/Recovery Operations

レプリケーションに関する問題をトラブルシュートするための手順

本記事の対象製品:

  • Acronis Backup (Acronis Backup & Recovery)

はじめに

発生する問題はレプリケーションの問題かどうかを確認してください。そのために、元の場所から宛先の場所にバックアップを実行します。バックアップに失敗する場合、これはレプリケーションの問題ではなく、より一般な問題です。この場合、さらに詳細なトラブルシューティングとローカライズが必要となります。 

ソリューション

レプリケーションの問題をトラブルシュートするには、以下の手順に従ってください:

保持ルールに関する問題をトラブルシュートする方法

本記事の対象製品:

  • Acronis Backup (Acronis Backup & Recovery)

はじめに

保持ルールとは、バックアップ計画の一部で、の計画によって作成されたバックアップを削除または移動するタイミングと仕方を指定します。

ソリューション

保持ルールに関する問題をトラブルシュートするには、以下の手順に従ってください:

Follow these steps to troubleshoot Consolidation Issue

Follow these steps to troubleshoot issues while adding a machine to Acronis Management Server in Acronis Backup 11.5/11.7

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

Make sure you are facing Replication Issue: Run a backup from the source location to destination location. If that fails then your problem is not Replication issue but a more general problem that requires further troubleshooting and localization.

Follow these steps to troubleshoot Replication Issues:

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.

Follow these steps to troubleshoot issues with backing up to magnetic tape media:

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following: