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58783: Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Symptoms You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup. You locate the corresponding .tib file and double-click it. Backup opens, but files and folders are not displayed. Cause Issue in the product. Solution The issue has been resolved in Acronis True...
35974: Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Back Up or Recover Mailboxes, Public Folders, or Their Contents to Outlook 97-2002 PST Because the MAPI PST Service Is Not Registered in MAPISVC.INF
Register the MAPI PST service by using either the MFCMAPI tool (go to Profile -> Advanced profile -> Add services to MAPISVC.INF... and select PST) or Mergeini.exe Symptoms Recovery of Exchange mailboxes, public folders, or their contents to Outlook 97-2002 PST files terminates with the "Cannot find the MAPI service" error. Backup...
33029: Acronis Cyber Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version
If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...
68200: Acronis True Image: Acronis プロセスによる CPU 使用率が高い場合
TrueImageHomeService.exe CPU リソースの大半は TrueImageHomeService.exe によって消費されている場合は、次の記事をご参照ください: https://kb.acronis.com/content/59203 Acronis True Image の他のプロセス 他の Acronis プロセスの CPU 使用率が高すぎる場合は、以下の診断情報を添付し、Acronis カスタマーセンターへお問い合わせください: 特定の Acronis プロセスによる CPU 使用率を証明する Windows タスクマネージャーのスクリーンショット； CPU 使用率が高いとき、バックアップ、復元、ベリファイ、...
59211: Acronis True Image: High CPU usage by Acronis processes
TrueImageHomeService.exe If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203 Other processes of Acronis True Image If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information...
60166: Acronis True Image: "An error occurred either during connection or on the server" when trying to access a Cloud backup
Symptoms You have a backup stored in Acronis Cloud. When you click the Reconfigure, Recovery buttons or try to perform any other operation with the backup, a notification message appears, saying "An error occurred either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign...
63004: Acronis True Image: files are missing when selecting what to recover from a Nonstop backup
Symptom You have a Nonstop backup. You want to recover some file(s) from that backup. While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files are missing. Cause Known issue with Nonstop backup browser in Acronis True Image's window. Use one of the...
60779: Acronis True Image 2018: オフラインのライセンス アクティブ化のステータスは「有効化が必要です！残り日数: 30。」にリセットされる場合
対象製品: Acronis True Image 2018 （ビルド番号: 9207以上で10410以下） 事象 この記事は、以下のシナリオの場合に適用できます。その中の一つだけ、または、両方が発生する場合があります。 シナリオ A. ライセンスのアクティブ化が成功したというステータスは「有効化が必要です！」に変わります。 1. 当時、コンピュータがインターネットに接続していなかったので、Acronis True Image 2018 のライセンスをオフラインでアクティブ化します。アクティブ化は成功します。 2. しかし、何らかの種類のインターネット接続が確立されたとき、ライセンスのアクティブ化のステータスは「有効化が必要です！」に変わります。ソフトウェアの [アカウント]...
60173: Acronis True Image: troubleshooting issues with Acronis Active Protection
This article instructs how to approach common issues with Active Protection in Acronis True Image 2018 and 2019. "Acronis Active Protection service is turned off" notification (!) This point applies only to Acronis True Image 2018 and 2019. There is no separate icon in tray for Active Protection in Acronis True Image 2020 Grey...
60198: Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows
Symptoms Backup to Acronis Cloud fails with the error "Cannot open the encrypted stream": Cause The symptom may have different root causes. Please follow the troubleshooting steps below to localize the issue and fix it. Troubleshooting Check if the problem is with a specific backup task or affects all backup tasks. For that, create a...