Knowledge Base

Symptoms Folder C:\Acronis Active Protection Storage contains files with .ENCRYPTED extension. Files may be related to custom or hand-written programs on the computer. Cause When programs modify files on the computer, Acronis Active Protection may have a false positive and detect that program as ransomware, especially if some files...

Starting with build 6106 (Acronis True Image New Generation) and build 8029 (Acronis True Image Standard) we are offering direct access to the tools developed by the Acronis forums community. The tools simplifies specific operations in Acronis True Image. Currently available: Log Viewer Custom WinPE-based Media Builder Terms of use Community...

There is no recycle bin feature in Acronis Cloud storage at the moment. Symptoms An Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup. Examples, when such situation can happen, include: Backups in Acronis Cloud are deleted automatically in 30 days after the subscription...

Backup If you have Boot Camp installed on your hard drive to use Windows in addition to MacOS, you can back up and recover the entire disk, including Boot Camp. Bootability of both operating systems will be kept. You need to back up the hard drive where Boot Camp is installed by using Entire Mac or My Disks backup source. The backup will...

Acronis True Image supports file and disk backups. File backup and disk backup are very different in nature. While file backup operates with files, disk or partition backup operates on the sector level. Hard disks consist of sectors. Sector is the smallest storage unit on a disk, usually 512 bytes in size. Operation system stores files in sectors...