Search found 12 items
- Acronis True Image 2019(-) Remove Acronis True Image 2019 filter
- tech issues(-) Remove tech issues filter
- Windows(-) Remove Windows filter
59211: Acronis True Image: High CPU usage by Acronis processes
TrueImageHomeService.exe If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203 Other processes of Acronis True Image If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information...
60166: Acronis True Image: "An error occurred either during connection or on the server" when trying to access a Cloud backup
Symptoms You have a backup stored in Acronis Cloud. When you click the Reconfigure, Recovery buttons or try to perform any other operation with the backup, a notification message appears, saying "An error occurred either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign...
63004: Acronis True Image: files are missing when selecting what to recover from a Nonstop backup
Symptom You have a Nonstop backup. You want to recover some file(s) from that backup. While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files are missing. Cause Known issue with Nonstop backup browser in Acronis True Image's window. Use one of the...
60173: Acronis True Image: troubleshooting issues with Acronis Active Protection
This article instructs how to approach common issues with Active Protection in Acronis True Image 2018 and 2019. "Acronis Active Protection service is turned off" notification (!) This point applies only to Acronis True Image 2018 and 2019. There is no separate icon in tray for Active Protection in Acronis True Image 2020 Grey...
62720: Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source
Symptoms: If there are issues with the file system on the backup source, exclusions configured in backup options may not take effect. Files and folders are not excluded from the backup. Cause: Issues with file system prevent Acronis and any other software from reading and processing files and folders properly. Solution Check if...
63024: Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Symptom 1 Entire PC or Disks and partitions backup fails with error "The operation was terminated because no Volsnap driver was found." Symptom 2 Entire PC backup interrupts with message "Source is not selected. The operation has been terminated". Symptom 3 After interruptions and retries, illustrated above, Entire PC...
64645: Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
There is no recycle bin feature in Acronis Cloud storage at the moment. Symptoms An Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup. Examples, when such situation can happen, include: Backups in Acronis Cloud are deleted automatically in 30 days after the subscription...
59792: Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"
Symptoms 1. Backup to Acronis Cloud using Acronis True Image fails. The present instructions apply only if the backup goes to Acronis Cloud. If the backup is saved elsewhere (NAS, external USB disk, internal disk, FTP server etc), use KB49502 instead. 2. When you click on the red X or || icon to see details, the message contains one...
57895: Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"
Symptoms You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed". Solution Method 1. Fix email notification settings Settings for Yahoo Step 1. ...
62646: Acronis True Image: error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" at computer startup
Symptoms Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following: Boot the computer from Acronis bootable media (Linux-based) Use F11 feature (Acronis Startup Recovery Manager) Perform a recovery, disk cloning or other operation, and a...