Search found 5 items
- Acronis Cyber Backup 12.5(-) Remove Acronis Cyber Backup 12.5 filter
- Acronis Cyber Protect 15(-) Remove Acronis Cyber Protect 15 filter
- troubleshooting guides(-) Remove troubleshooting guides filter
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
58301: Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Information at hand Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual...
62920: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Symptoms Backup fails with: Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service Troubleshooting Check Event Viewer log on the affected Agent machine. Search for possible errors/warnings/information messages from following sources: volsnap, atapi, disk, BitLocker-Driver, Ntfs, stcvsm. For more...
62919: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Symptoms Disk/partition backup fails with: Windows error: (0x80070001) Incorrect function Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\' | line: 0x8d165e86fb81959b | file: e:\306\enterprise\common\tol\command\command.cpp:461 |...
62897: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Symptoms Backup fails with: Windows error: (0x8007001F) A device attached to the system is not functioning Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Daily' | line: 0x8d165e86fb81959b | file: e:\235\enterprise\common\tol\command\command.cpp:461 | function:...