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63032: Acronis Cyber Backup: incorrect drive letters in virtual machine backup
Symptoms You have a Windows VM with dynamic disks. You create an agentless backup of this VM using Virtual Appliance. When you check the backup archive contents, you notice that drive letters are displayed incorrectly. Cause Acronis Agent cannot enumerate drive letters for agentless backups of machines which contain Windows dynamic disks....
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Backup products use VMware "InstanceUUID" property in order to identify each...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
37659: Acronis Linux Products: Collecting Strace Output of Acronis Services in Linux
This article describes how to get strace output of Acronis services in Linux Introduction Strace should be collected when the application exits abnormally or causes the application to hang. If system is alive but our software does nothing/hangs, strace can be useful. If the application crashes, a strace is rarely. In this case, core...
62920: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Symptoms Backup fails with: Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service Troubleshooting Check Event Viewer log on the affected Agent machine. Search for possible errors/warnings/information messages from following sources: volsnap, atapi, disk, BitLocker-Driver, Ntfs, stcvsm. For more...
65656: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Symptoms Backup fails with: Unknown status Example of full error log: click to expand Error code: 66596 Fields: {"$module":"disk_bundle_vsa64_23140"} Message: Failed to commit operations. ------------------------ Error code: 458785 Fields: {"$module":"disk_bundle_vsa64_23140"}...
62918: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Symptoms Backup fails with: Windows error: (0x80070015) The device is not ready Example of full error log: click to expand Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module":"mms_vsa64_10170","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"} Message: TOL: Failed...
62916: Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Symptoms Backup fails with: "Windows error: (0x8007045D) The request could not be performed because of an I/O device error" Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backing up | line: 0x8d165e86fb81959b | file: e:\219\enterprise\common\tol\command\command.cpp:461 |...
62919: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Symptoms Disk/partition backup fails with: Windows error: (0x80070001) Incorrect function Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\' | line: 0x8d165e86fb81959b | file: e:\306\enterprise\common\tol\command\command.cpp:461 |...
62897: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Symptoms Backup fails with: Windows error: (0x8007001F) A device attached to the system is not functioning Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Daily' | line: 0x8d165e86fb81959b | file: e:\235\enterprise\common\tol\command\command.cpp:461 | function:...