Knowledge Base

Symptoms You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup. You locate the corresponding .tib file and double-click it. Backup opens, but files and folders are not displayed. Cause Issue in the product. Solution The issue has been resolved in Acronis True...

Boot your Mac into OS X Utilities and select "Recover from Acronis Backup" Introduction Make sure you have a backup and Acronis Bootable Media: Acronis True Image for Mac: Backing Up Acronis True Image for Mac: Creating Bootable Media Partitioning When restoring to an unpartitioned drive (for example, a new drive), create partitions before...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Sometimes, when you try to restore a backup, you may be confused by the software asking you to configure recovery settings for each partition individually. If there are many of them, the recovery process may seem overwhelming and tedious. This article explains the reasons behind that situation and instructs how to avoid it. Symptoms Recovery...

Windows Method 1. Log viewer Use the Log viewer, developed by Acronis Forum MVP, to quickly access the details of the latest backup run, as well as other program logs: https://kb.acronis.com/content/59335 Method 2. Locate and open the log files Navigate to: Windows XP: C:\Documents and Settings\All Users\Application Data\Acronis\...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped. If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network...

This guide describes how to handle problems with Acronis Nonstop Backup operation, such as failure to start or errors during execution. Acronis Nonstop Backup provides protection of your disks and files. It allows you to recover entire disks, individual files and their different versions. This article is an overview of the problems that may be...