Knowledge Base

If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...

Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Backup products use VMware "InstanceUUID" property in order to identify each...

Following tools should be used to analyze the status of the tape device on a system, check device's details, work directly with a tape device and view the contents of an ARSM (Acronis Removable Storage Management) database. You may be asked to provide the output or the result of one of these tools while troubleshooting issues with tape devices...

Symptoms You create a backup. Backup completes with warning: Error code: 17 Module: 4 LineInfo: ce542e14da203b75 Fields: Path : C:/Folder1/Folder2, $module : disk_bundle_vs_38350 Message: Link target was not backed up.  or  File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope. See German...

This article is for Acronis Cyber Backup. For Acronis True Image, see Acronis True Image: how to restore files and folders from Cloud Storage (web restore) By using a web browser you can browse Acronis Cloud Storage, view contents of your cloud backup archives, and download selected files and folders. This feature is called Acronis Web...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Manually detaching a managed vault Introduction In some cases it is required to manually detach a managed vault from the Storage Node and Management Server: when the Storage Node is offline; when automatic detachment fails or requires too much time; when Management Server is unavailable etc. In all other cases, when it is possible, use a detach...

There are two possible causes. Please read the article to fix the issue Symptoms You are adding an Acronis Agent to the Acronis Management Server; The attempt fails with the following error message: Failed to add machine 'NAME' to the management server Cause There are two general causes: Cause 1 You have a machine that is a cloned off...

Security Information security program Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Our information security policies and processes are based on broadly accepted international security standards, such as ISO 27001 and...

This article describes how to get strace output of Acronis services in Linux Introduction Strace should be collected when the application exits abnormally or causes the application to hang.  If system is alive but our software does nothing/hangs, strace can be useful. If the application crashes, a strace is rarely. In this case, core...