Knowledge Base

Symptoms You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup. You locate the corresponding .tib file and double-click it. Backup opens, but files and folders are not displayed. Cause Issue in the product. Solution The issue has been resolved in Acronis True...

この記事では、必要に応じてAcronis True Image 2018/2019/2020のアップデート、修復、およびクリーンインストールを実行し、Acronis True Imageの問題を解決する方法について説明します。 インストールファイルを取得する Acronis True Imageのインストールファイルを取得します。まだお持ちでない場合は、Webブラウザでhttps://account.acronis.comを開き、Acronisアカウントにサインインして、Acronis True Imageセクションの [Go to downloads] をクリックします。表示される [Downloads] ウィンドウで、[Acronis True Image installation...

Symptom 1 Entire PC or Disks and partitions backup fails with error "The operation was terminated because no Volsnap driver was found." Symptom 2 Entire PC backup interrupts with message "Source is not selected. The operation has been terminated". Symptom 3 After interruptions and retries, illustrated above, Entire PC...

There is no recycle bin feature in Acronis Cloud storage at the moment. Symptoms An Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup. Examples, when such situation can happen, include: Backups in Acronis Cloud are deleted automatically in 30 days after the subscription...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Symptoms Backup task hangs at "Calculating time remaining..." Issue can reproduce with any backup source and destination. Cause The issue has various causes, the most frequent being Microsoft VSS-related problems. Follow the steps below to resolve the issue. Troubleshooting Perform the following steps and retry the backup after each...

This article explains how to update, repair the install of Acronis True Image 2018/2019/2020/2021 and do a clean installation to resolve a problem with the software if need be. Getting the installation file Get the installation file for Acronis True Image. If you do not have one, open https://account.acronis.com in a web browser, sign into your...

Sometimes, when you try to restore a backup, you may be confused by the software asking you to configure recovery settings for each partition individually. If there are many of them, the recovery process may seem overwhelming and tedious. This article explains the reasons behind that situation and instructs how to avoid it. Symptoms Recovery...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

Introduction This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files. The list of symptoms when it can help includes, but is not limited to: the error "Cannot create...